Is there a problem with the game right now? Not connecting

PrettyBubbles

Hi @andreah1 that's good to hear thank you for posting your feedback

I will check regarding your profile picture issue

I am glad you can now continue play 👍💓

MicheleHogg

Good morning @PrettyBubbles, I'm still having issues connecting with Facebook, the King community & Google. I am able to access my game but unable to save my progress. I went to the Play store yesterday to see if there were any comments or solutions to this issue. There was an update available so I updated my BWS3 game but nothing changed. This morning my game is freezing, my profile pic is still missing & I continue to get the Invalid email & password msg. Below is a screenshot from this morning. Thankfully I'm still able to connect to the community via email. Thanks for your assistance & hoping all of the issues will be resolved soon.

PrettyBubbles

Hi @MicheleHogg sorry you are experiencing this issue

Yes I have re raised this as a known issue and it has been passed back to our studio to take a further look 👍💓

MicheleHogg

https://community.king.com/en/bubble-witch-saga/discussion/comment/2432551#Comment_2432551

Thanks for your assistance! My profile pic is still missing along with all of the other players & unable to connect.

PrettyBubbles

Ok 👍and You are very welcome @MicheleHogg 💓

PrettyBubbles

Hi @MicheleHogg Are you still having issues

Please try logging out for me once again then turning your device off and on 💓

andreah1

Same here, still no profile pic.....

PrettyBubbles

@andreah1 I am thinking have you got the option to change your original profile picture it may just wake things up 🤔

lakiere

https://community.king.com/en/bubble-witch-saga/discussion/comment/2436044#Comment_2436044

Fun!

andreah1

https://community.king.com/en/bubble-witch-saga/discussion/comment/2436044#Comment_2436044

Hmmm, not sure? How do I do that, just click on the picture? I did try that but nothing happens. Then I got locked up and had to restart the app. I still feel there is something wrong. Also, is there a way to change over to connecting by my email rather than thru Facebook? When I try to go into my profile it says I'm connected thru Facebook but no options now to change to connect by email or disconnect with Facebook. Everytime I click on my profile it freezes everything. So weird!