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Is there a problem with the game right now? Not connecting
Answers
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Hi @PrettyBubbles, still no profile pic but at least my Login is working again! Yay! I shut down my devices every day & when I logged in yesterday morning & again this morning the other players profile pics are there but mine is not. Also when I logged in this morning there was a message saying that my game progress has been saved on FB.
My game is still freezing so I have to log out & close it which means that I loose a life each time this happens & Stella's hat hasn't been changing colour for a couple of days. 🤔
Thanks & I really appreciate your assistance.
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Sounds like we're experiencing the same exact thing. :(
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Hi @andreah1 When you select what would be your profile pic top right of this page then select edit then scroll down to change my picture its just a thought and worth a go 👍💓
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Hi @MicheleHogg I am still awaiting feedback regarding the profile pics and I have raised the freezing issue.
I am also experiencing this so hope to hear back soon 👍💓
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Hi @andreah1 When we first moved over from Facebook to king did you see the announcement and follow the steps I have I posted below if so you should be connected to king
If not then maybe give it a go as you will see the options of how you want to sign in
I use Google play myself
You can download the game from the following App Stores:
Google Play HERE
Apple App Store HERE
Microsoft Store HERE
To transfer your game progress from Facebook to your smartphone or tablet after downloading the app, open the game, tap the blue button that says "Connect":
Next, sign up using Facebook and Voilà, all levels and Gold Bars should be synced. 😉
Let me know if you are comfortable to proceed 👍💓
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Hello! Yes, I did follow the steps. I think I would prefer to play by email as well but because I am connected thru Facebook now, I don't get the "connect" button showing anymore, it just says "Like" with the Facebook thumbs up. When I try to go into my profile with hopes of switching it to email there is no option for any connecting (I assume because I'm already connected). Is there any other way? I don't want to remove the app and start over because I will lose all my boosters.
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I try to play with my king account but doesn't work. Always get the error 0x803F8001.
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Hi @andreah1 Yes that's right because you are already connected you won't have any options to select
Unfortunately to move over you would need to do that but yes the down side is you will loose your boosters 🙈💓
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Hi @rudiv The error is due to Microsoft our studio investigated this and we have no issues at our end
You will need to make contact with Microsoft to resolve this issue 👍⭐
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Thanks @PrettyBubbles for continuing to work on these issues.
Below are screenshots from my game this morning. If I understand correctly King games are no longer accessible via FB so I am weary about logging out/in. Thanks again. 👍💞
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