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error... how to fixed it

13ยป

Comments

  • Kiki_g
    Kiki_g Posts: 3,913
    https://community.king.com/en/bubble-witch-saga/discussion/comment/2437489#Comment_2437489

    Hi @DieOmimi I have the same problem since yesterday. Are the boosters deleted or will they stay?

  • maf34100
    maf34100 Posts: 56,225

    Hi @DieOmimi @PrettyBubbles I play Win10 and my Reset option writes

    If this app is not working properly, reset it. Application data will be deleted. There is not a repair suboption in Reset option

    The next option is Uninstall and writes

    Uninstall this app and its settings. Your documents will not be affected

    I am not sure what "documents will not be affected" means.


    So I am stuck since I know what unistall does to boosters (current number 680) and GBs.

    Please advice

  • DieOmimi
    DieOmimi Posts: 41,697

    @Kiki_g @maf34100 if there is no option on Win 10 like mine on Win11 and you reinstall the app, all your boosters will be deleted. Likewise, the progress of the daily login will be deleted (unless you also have the app on a mobile device). The gold bars are stored on king servers and should not be lost.ย 

    I'm sorry if I don't have a solution for you.ย 

    I'm not sure if a next update of the app will fix the problem. At CCFS I once had to wait 3 updates (that was almost 6 weeks) until I could play on Windows again.ย 

    When something like this happens to me, I usually sit it out and wait. So far, it has been worth the wait. However, I always have a "backup" on my phone.ย ย 

  • maf34100
    maf34100 Posts: 56,225

    ย @DieOmimiย @PrettyBubbles @Kiki_g the problem was resolve without doing anything. So I am back

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Yaaay that's so good to hear @maf34100 maybe Microsoft received players going to there customer services and worked on a fix

    Anyone else that's good to go please let me know if not try @DieOmimi tips or please contact Microsoft support ๐Ÿ‘๐Ÿ’“

  • EzzaNZ
    EzzaNZ Posts: 12

    Level 2

    This worked for me. Thanks @DieOmimi !

  • Kiki_g
    Kiki_g Posts: 3,913

    Maybe the Microsoft IT colleagues have already installed a fix. I was just about to try the tip from dieOmini. But before that I tried to open the game again and lo and behold, I can get back in ๐Ÿ˜

    Under Win 10 you can also update the game (as with @DieOmimi ):

    Start/Settings/App/Bubble Witch 3 Saga/(scroll down to the menu item) Advanced Options/Reset

    But beware, I did that at CCSS and my boosters were gone ๐Ÿ˜ซ I'd rather wait...

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @EzzaNZ so glad you can get back to playing your game ๐Ÿ‘๐Ÿ’“

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Yes @Kiki_g I think the reports to there customer services made them aware that they had a wide issue

    So between us we all played a part in resolving this problem ๐Ÿ‘

    Thanks for updating ๐Ÿ’“

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