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Why is my account getting charged when it keeps saying error?

Evarod9
Evarod9 Posts: 2

Level 1
in Support

I keep getting charged with receiving gold bars. Keeps saying error but the money was deleted from my account.

Answers

  • Evarod9
    Evarod9 Posts: 2

    Level 1

    I meant to say without receiving gold bars

  • haucaz
    haucaz Posts: 2

    Level 1

    The same thing is happening to me. I purchase but then get a message saying something’s gone wrong.

  • haucaz
    haucaz Posts: 2

    Level 1

    I should add, I’m being charged too!

  • peincess
    peincess Posts: 1

    Level 1

    I keep trying to get into tell you that I am not getting my bars but keep getting charged. If my bank level gets too low I won’t eat so fix this problem now. I even got an Apple Card got charged but no bars. Fix please.

    serierock@gmail.com

  • laceymisawa
    laceymisawa Posts: 1

    Level 1

    I have two charges of almost $50 and no gold bars! How can we get a refund?

  • aijaziqbal
    aijaziqbal Posts: 8,884

    Hi and welcome to the community.@laceymisawa , @peincess ,@haucaz ,@Evarod9

    Very sorry about that. Unfortunately community dont deal with purchase or purchase related issues as it involves your personal information but dont worry. You need to contact directly player support from the settings of your game application. By contacting directly from your game will give access to player support of your purchase history for last 90 days and they will refund you the goldbars immediately.

    You may also contact them with this link.

    https://soporto.king.com/contact

    Meanwhile as so many players are having this issue i am reporting to my senior @KimElston And also we will Report to studios to get it fixed as soon as possible.

    Thanks and sorry for inconvenience.🌼

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @laceymisawa , @peincess ,@haucaz ,@Evarod9

    Sorry about this it seems this Is now becoming a wide issue as this is the 3rd discussion regarding this problem.

    Yes please still do as @aijaziqbal as adviced and contact customer support so you can get reimbursed and please come back with you feedback.

    I will also be urgently raising this issue @QueenB @LadyRaffie @Lola_Pop @QueenMia and creating awareness should other game communities have the same issues.

    In the meantime why dont you select a option from my signature below and join in the fun

    As I can see you are new to the community I would like to say Hi 🙋‍♀️ A very warm welcome to our friendly community

    Let me take you on a tour 👫 We will start with the discussion area 📃 Then why not select your game forum 🕹where you will be able to post game specific questions and join contests

    Bubble witch 3 players can head straight HERE 🤹‍♀️🤹‍♂️

    Finally here and here will tell you everything about moving around the community 👀

    A tip for you if you want to tag a specific person, type @ then start typing the name, select the name from drop down and it will then turn black. They then will be notified.

    Happy gaming and have a starlistic day 🙂🌟

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