Connection and lost levels

littlevampire72 · January 2021

Hi I have been playing this game for years. My problem started with a connection error/tech problem when signing in on king and Facebook site now I have lost all my progress and it wants me to start the whole game from the beginning

QueenB · January 2021

Don't worry @littlevampire72, I'm sure your game progress has been saved ☺️

Try reinstalling the game app, which usually fixes most connection issues. Once done, try connecting the game and if you did happen to lose your progress, just let me know what is your Game ID and I'll have a look 😉

I'll be waiting for you...

littlevampire72 · January 2021

Nope reinstall game still back at the beginning of the game am sure I was nearly on level 3000 or just below cannot find my Id number 🤔

Freddy_ · January 2021

@littlevampire72 Hi and welcome, Post below will show you how to get your game ID

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

littlevampire72 · January 2021

User I'd 1023786689

littlevampire72 · January 2021

It also says I have no connection/internet/ tech error with farm hero sage too

Freddy_ · January 2021

@littlevampire72 Can you post a screenshot of the error you receive, also on this game have you tried playing a level to see if this forces your game to sync to the server

Thank You

littlevampire72 · January 2021

I've done this on farm hero sage but not tried it on bubble witch 3 I ll try it now

littlevampire72 · January 2021

Played upto level 6 with no success with server still unable to connect. On both games

QueenB · January 2021

@littlevampire72 I had a look and your game is connected to our server so I suspect there might be a bug coming from the App Store.

By the way, are you using Mobile Data or WiFi right now?

It's with trying to clear the cache from the Google Play Store as well after deleting the game app once again:

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Reboot mobile and you should now be able to install the game and try connecting it.

Let me know how it goes, please 😉

littlevampire72 · January 2021

still unable to connect. On both games I cleared data and cache restarted phone reinstall bws3 played a level and still no connection. I have tried both WiFi and mobile data

Connection and lost levels

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