The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
π₯ Hot right Now in Bubble Witch Saga 3 πΆ
π Win prizes and badges! Find out how HERE!
ο»Ώ β Connection Issues All Games - More info HERE
New Year - New device? π± Check out how to sync it! Android π€ | Apple π
New Year - New device? π± Check out how to sync it! Android π€ | Apple π
Can't connect to Royal Pass
wtiger17470
Posts: 3
Level 1
in Support
I cannot receive my awards, whenever I hit claim it says not connected. I don't get it.
2
Best Answers
-
Hi @i2ikombat80 A very warm welcome to our friendly community
Sorry you are experiencing this issue. Please follow my advice above repetitively I am sure you will be able to claim your rewards
If this continues for another couple of days or we get more player issues with this we will then ask the studio to take a look.
Please in the meantime come have some fun by joining our new contest you can select it from my signature below π
0 -
Hi guys to update you this has become a know issue with the studio so please do not try any further trouble shooting you may have received. The studio needs to fix this from there end and procedures may effect it.
Rest assured this is being worked on as we speak.
Your patience will be gratefully received
If I receive further information I will let you know as soon as I receive it. In turn can I ask that you keep me updated if you do or don't receive a fix over the next couple of days ππ
2 -
Hi guys you all should have now received the fix which was rolled out yesterday we are sorry for those that missed out last time but its good news that the challenge was able to be fixed otherwise it would of been removed.
I for one would of been gutted should that have happened
Happy gaming and have a starlistic day ππ
1
Answers
-
@wtiger17470 Hi and welcome, Please check you device and game are up to date and log out and restart your device and see if this resolves your issue
Also try disconnecting your wifi while in the game for 30 seconds and then reconnect to see if this helps and also try switching from wifi to mobile data to see if this allows you to collect your rewards
Thank you
0 -
Hi @wtiger17470 πββοΈ Welcome
I had this happen to me when collecting my rewards but each time I closed the game it reconnect and gave me rewards there is a blip with it right now but keep persevering you will get your rewards π
While you are here how about select our game link from my signature below and be within a chance to win gold bars ππ
3 -
Iβm having the same issue. None of the above suggestions have worked. I am connected Iβve tried WiFi, mobile data, restarting both the game and my phone the game is up to date as well
0 -
Hi @i2ikombat80 A very warm welcome to our friendly community
Sorry you are experiencing this issue. Please follow my advice above repetitively I am sure you will be able to claim your rewards
If this continues for another couple of days or we get more player issues with this we will then ask the studio to take a look.
Please in the meantime come have some fun by joining our new contest you can select it from my signature below π
0 -
Hello, I've done all troubleshooting even went as far as reinstalling the game and still the same issue. Thanks everyone for the advice.
0 -
Yes. This is definitely an issue on the developerβs end.
0 -
Ok Let me just keep my eye on it for a couple of days as blips can correct them selves please keep me updated with this issue π
0 -
Hi guys to update you this has become a know issue with the studio so please do not try any further trouble shooting you may have received. The studio needs to fix this from there end and procedures may effect it.
Rest assured this is being worked on as we speak.
Your patience will be gratefully received
If I receive further information I will let you know as soon as I receive it. In turn can I ask that you keep me updated if you do or don't receive a fix over the next couple of days ππ
2 -
Has there been any resolution to this because I keep trying to connect and also get the βno connectionβ message yet the days available are counting down.
0 -
Nothing that I've seen but somehow mines started over so now I'm at level 3 and the event is set to end soon. Before I was at the last level. I give up.
0
