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My Game is not working - (Now fixed)!

1679111244

Answers

  • PrettyBubbles
    PrettyBubbles Posts: 19,558 Bubble Witch Moderator

    Hi @bettyboop64

    Thank you for reposting here 👍⭐

  • meanunclesteve
    meanunclesteve Posts: 0 Newbie

    It will download and go through all the moves except open the game. I have cleaned my cookies and tried a different browser and still stops. Music continues to play.

  • PrettyBubbles
    PrettyBubbles Posts: 19,558 Bubble Witch Moderator
    edited May 2021

    Hi @meanunclesteve Welcome

    Yes this is a know issue and is under investigation.

    Please keep an eye on this thread, that way you will be included in the studio's feedback regarding a fix.

    Once you get there, you will see that everything is updated with what progress is being made to get it fixed 👍

  • birdlover57
    birdlover57 Posts: 0 Newbie

    My game has not been loading.

  • PrettyBubbles
    PrettyBubbles Posts: 19,558 Bubble Witch Moderator
    edited May 2021

    Hi @birdlover57 🙋‍♀️ Welcome

    Yes this is a know issue and is currently under investigation.

    Please keep an eye on this thread, that way you will be included in the studio's feedback regarding a fix. Once you get there, you will see that everything is updated with what progress is being made to get it fixed.

  • PrettyBubbles
    PrettyBubbles Posts: 19,558 Bubble Witch Moderator

    Hi guys I have news for you 😀

    There has been this issue with both Facebook and windows 10 our studio have been working with them to obtain a fix and finally they have offered one.

    Facebook will do a complete update before the end of this week that should reset your game. Just one thing if you haven't yet cleared you cash then please do so and also reboot your device each day until the update comes through.

    So fingers crossed you will be back to having fun very soon if not then please come back here ⭐💓

    As for W10 players I am afraid this is still under investigation.

    We now need to investigate if the issue is on our side or Google Play store.

    We will let you know as soon as we can it is being looked into as a priority 👍⭐

  • bidder
    bidder Posts: 8 Level 2

    Game opens but when I click on the level to play it is froze

  • JulKras
    JulKras Posts: 4 Newbie

    The game began to work a few hours ago, but now - the same history as before... It doesn't work again :😥

  • johamilton
    johamilton Posts: 20,816 Bubble Witch Moderator
    edited May 2021

    Hi @bidder, Yes this is a known issue and is currently under investigation.

    Please keep an eye on this thread, that way you will be included in the studio's feedback regarding a fix. Once you get there, you will see that everything is updated with what progress is being made to get it fixed.

  • PrettyBubbles
    PrettyBubbles Posts: 19,558 Bubble Witch Moderator

    Hi @JulKras oh no 🙈 sorry about that.

    Can you clear cash and restart your device and game for me.

    Lets see if that helps 👍

Hey! Would you like to give us your opinion?