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My Game is not working - (Now fixed)!

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Answers

  • PrettyBubbles
    PrettyBubbles Posts: 27,119
    edited August 2021

    I have copied down our recommendations for your convenience

    Please uninstall your game

    Reinstall your game through windows 10 and download BW3 via Microsoft store or equivalent or via king on a mobile and change your password

    Please no longer use your Facebook account

    play1 level then log out and turn your device off and on

    If your levels have not restored tell us your game ID and what level you was on and we will manually restore them.

    After a reinstall your boosters are not transferred so we are offering generous surprise rewards to be added to your account as our way of sorry.

    Upon reinstall Add your game ID even if you're levels restore or not so we can add your rewards to say sorry.๐Ÿ‘โญ

  • Heart62
    Heart62 Posts: 25

    Level 3

    Guess I wont be playing bb3 or bb2 any longer as it doesnt work on my pc. I dont have win10. Enjoy the game for those who can do this

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    @Heart62 I am sorry to hear that ๐Ÿ˜” We would love you stay wont you consider adding windows 10 your pc ๐Ÿ‘โญ

  • rednco1957
    rednco1957 Posts: 7

    Level 2

    I have windows 10. I contacted Facebook they couldn't or wouldn't fix the problem. It is funny how all my other King games work just fine but not Bubble witch 3. I tried uninstalling it and reinstalling it. What ever is going on is on your end. Have a good day.

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @rednco1957 I can understand your frustration but if you follow the guidelines above which does say not to link your game to Facebook we can get your levels restored and send some rewards to your game

    Please read through and reconsider as we would love you to stay ๐Ÿ‘โญ

  • Runzwsizzorz
    Runzwsizzorz Posts: 5

    Level 2

    i don't know if this will help but i went to the microsoft store and downloaded the game. you are able to connect to your fb account to keep your progress and play from your computer.

  • Heart62
    Heart62 Posts: 25

    Level 3

    Without having windows 10?

  • kmcbubblewitch3
    kmcbubblewitch3 Posts: 5

    Level 2

    PrettyBubbles, I included a screen shot with my earlier post.

    As you can see 1 shooting star, 6 sparkling blast, 5 stereo bolt, and 10 magic beam boosters.

    Thanks for your help!

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @Runzwsizzorz thank you for being helpful but please keep it in mind that the Facebook issues have not been solved so the chances are you will start to have the same issues again.

    But dont worry if it does then please follow our guidance ๐Ÿ‘โญ

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    @kmcbubblewitch3 yes you did thank you but you are saying magic bubbles are on Facebook but not the app I dont understand what you mean regarding magic bubbles โญ

Hey! Would you like to give us your opinion?