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how to get back lost days

galenty
galenty Posts: 5

Level 2

Two days ago I signed in around 10:30 and got my reward. The next day I logged in around 8:30 and started at day 1. I went from 280+ days to one. I was determined to get through a year. Why did I lose those days. They were a big motivator for me.

Answers

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @galenty πŸ™‹β€β™€οΈWelcome

    This can unfortunately happen if there is a connection issue either with ourselves or king it has happened to me a couple of times also but please dont worry although frustrating it does not effect the quality of rewards you receive πŸ‘β­

  • galenty
    galenty Posts: 5

    Level 2

    I know it doesn't affect the rewards. I had made sure I was signed in. It also costs you nothing to fix. It does reward you with a happier customer. It might seem silly to you, but I really wanted to reach a year of solid playing. And, no, I won't start over.

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @galenty Not at all does it seem silly I get your meaning entirely as it has happened to me a couple of times😌

    Please accept my apologies if I came across that way πŸ™

  • galenty
    galenty Posts: 5

    Level 2

    My concern is that if your company does not allow you to fix something that costs you nothing, how will my concerns be treated when it's an actual problem?

    No worries, you didn't offend. In fact, that you answered means something.

    Still, I'll have to decide to delete the game or not.

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    @galenty hopefully you will stay with us ⭐

  • galenty
    galenty Posts: 5

    Level 2

    Sorry to disappoint. Good bye

  • spy007
    spy007 Posts: 1

    Level 1

    Cant play level 2500 wedding saga I was froze.can you fix the bug

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @spy007 Welcome

    Sorry about that can you try logging out and turning your device off a couple of times and let's see if that corrects it for you πŸ‘β­

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