Royal Pass - Can't claim reward nor make a purchase! Under Investigation!

LINDARAZOR1 · October 2021

Telling me no connection and stayed up and uses so many boosters and won't let me clock ticking and I'm feeling ripped off as can but on store and claim others, but not final reward....😥😥.

Screenshot_20211022-035407_Bubble Witch Saga 3.jpg

Screenshot_20211022-035413_Bubble Witch Saga 3.jpg

QueenB · October 2021

Thank you all for taking the time to report the connection issues you have been facing with the Royal Pass!

You will be happy to know that the Studio is aware of this and currently investigating the issue. Hopefully, the issue will be solved before the event starts.

@LINDARAZOR1 I understand that you made a purchase but could not claim it, very sorry to hear this happened. You will need to report this to Player Support as only they can restore purchases and you can do this HERE.

PrettyBubbles · October 2021

Hi @LINDARAZOR1 I presume it has now timed out. Did you manage to collect your last rewards if not then Please send your game ID so any unclaimed rewards can be checked and we can see if anything can be done regarding your lost rewards 👍⭐

LINDARAZOR1 · October 2021

I have screen shots, where is my game ID? Still says 42 mins.....and same " not connected " yet i collect all.....its frustrating because it's last reward worked so hard.....telling me hurry last chance but Keeps saying no connection yet i am😥.

LINDARAZOR1 · October 2021

Found it....

Screenshot_20211023-043218_Bubble Witch Saga 3.jpg

PrettyBubbles · October 2021

Thanks @LINDARAZOR1 I cant promise but let me see what I can do.

It will be Monday dont worry that the event has timed out as I have your screenshots 👍⭐

bubblewitch73 · October 2021

For some reason my spellbook has been saying I have 21hrs left to claim my spells....for the last 3 or 4 days. Anyone else having this issue? Is it being phased out?

PrettyBubbles · October 2021

Hi @bubblewitch73 welcome

The spell book as far as I am aware is not being phased out maybe it is just froze how about we try logging out and turning your device off and on a couple of times and see if it resets but it will only reset if the duration has ended.

Let me know how it goes 👍⭐

valorelai · October 2021

I've reached the end of the Royal Path and wanted to purchase all of the unlocked rewards, but the button that says '$4.99' does not trigger a response.

johamilton · October 2021

Hi @valorelai , try resetting by signing out, then turn off and back on and resign it. See it that nudges it! Sometimes the game just gets stuck. 😀👻

valorelai · October 2021

So I did as you suggested and it has bumped me all the way back down to the bottom of the Royal Path. When I initially encountered the issue, there were 12ish hours left on the timer and now there's 11 days. What now?

LINDARAZOR1 · October 2021

Screenshot_20211023-043022_Bubble Witch Saga 3.jpg

Screenshot_20211023-043106_Bubble Witch Saga 3.jpg

Screenshot_20211023-043218_Bubble Witch Saga 3.jpg

Thank you...its still saying 45 mins and no connection 😥😥.

Royal Pass - Can't claim reward nor make a purchase! Under Investigation!

Best Answer

Answers

Categories

Royal Pass - Can't claim reward nor make a purchase! **Under Investigation**!

Best Answer

Answers

Categories

Royal Pass - Can't claim reward nor make a purchase! Under Investigation!