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Royal Pass - Can't claim reward nor make a purchase! **Under Investigation**!
LINDARAZOR1
Posts: 141 Pro Player 👑
Best Answer
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QueenB
Posts: 9,304 Community Manager
Thank you all for taking the time to report the connection issues you have been facing with the Royal Pass!
You will be happy to know that the Studio is aware of this and currently investigating the issue. Hopefully, the issue will be solved before the event starts.
@LINDARAZOR1 I understand that you made a purchase but could not claim it, very sorry to hear this happened. You will need to report this to Player Support as only they can restore purchases and you can do this HERE.
Answers
Hi @LINDARAZOR1 I presume it has now timed out. Did you manage to collect your last rewards if not then Please send your game ID so any unclaimed rewards can be checked and we can see if anything can be done regarding your lost rewards 👍⭐
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0 · Helpful Woah! Sweet Love HahaI have screen shots, where is my game ID? Still says 42 mins.....and same " not connected " yet i collect all.....its frustrating because it's last reward worked so hard.....telling me hurry last chance but Keeps saying no connection yet i am😥.
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0 · Helpful Woah! Sweet Love HahaFound it....
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0 · Helpful Woah! Sweet Love HahaThanks @LINDARAZOR1 I cant promise but let me see what I can do.
It will be Monday dont worry that the event has timed out as I have your screenshots 👍⭐
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0 · Helpful Woah! Sweet Love HahaFor some reason my spellbook has been saying I have 21hrs left to claim my spells....for the last 3 or 4 days. Anyone else having this issue? Is it being phased out?
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0 · Helpful Woah! Sweet Love HahaHi @bubblewitch73 welcome
The spell book as far as I am aware is not being phased out maybe it is just froze how about we try logging out and turning your device off and on a couple of times and see if it resets but it will only reset if the duration has ended.
Let me know how it goes 👍⭐
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1 · Helpful Woah! 1Sweet Love HahaI've reached the end of the Royal Path and wanted to purchase all of the unlocked rewards, but the button that says '$4.99' does not trigger a response.
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0 · Helpful Woah! Sweet Love HahaHi @valorelai , try resetting by signing out, then turn off and back on and resign it. See it that nudges it! Sometimes the game just gets stuck. 😀👻
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0 · Helpful Woah! Sweet Love HahaSo I did as you suggested and it has bumped me all the way back down to the bottom of the Royal Path. When I initially encountered the issue, there were 12ish hours left on the timer and now there's 11 days. What now?
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0 · Helpful Woah! Sweet Love HahaThank you...its still saying 45 mins and no connection 😥😥.
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0 · Helpful Woah! Sweet Love HahaHi @valorelai If you try to purchase the royal path with only a short duration left it wont normally let you so if you have previously been able to do this then you have been lucky.
Also can you tell me if you are now in a new spell book with the option to purchase the royal path 👍⭐
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0 · Helpful Woah! Sweet Love HahaThank you for the advice! I'll try that. 😊
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0 · Helpful Woah! Sweet Love HahaHi @PrettyBubbles,
That doesn't seem right to not allow purchase when there's not much time left. :( I have the option to purchase all the unlocked ones, which are none of them because I got bumped down to the bottom.
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0 · Helpful Woah! Sweet Love HahaI have a screen recording of the error before I got bumped, but the site won't allow me to attach a video file.
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0 · Helpful Woah! Sweet Love HahaHi @valorelai Its just the way the event is set thats why its always best to purchase the royal path at the beginning to be on the safe side
Can you now make the purchase with your new book 👍⭐
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0 · Helpful Woah! Sweet Love Haha