lost my game progess

HI @ginaec1519, I am so sorry you are having this problem. I am not sure what you mean by resting your phone, I am in the US so sometimes the wording is a bit off for me.

If your game was saved then restoring you progress is easy just play one level then log out and turn your device off for around 10 seconds you should then be back to your level.

Please let us know if logging out of your game worked. Fingers crossed 🤞

If that did not work, can you please tell me, did it take you back to level 1 and what level were you on? Also what platform are you using? Are you signed in thru FB or King?

Hi @MariaNuzzarello 🙋‍♀️Welcome

I am sorry to here that if you post me your game ID and the level you was on I will see what I can do for you ⭐👍

Hi @MariaNuzzarello, I had answered you on another thread that you lost your progress on your CC game which was posted in the wrong area. Did you also loose it on your BWS3 game?

Hi @MariaNuzzarello can you confirm what game you are enquiring about as this is the bubble witch area once you confirm I can give you the link to the correct discussion area ⭐👍