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FB account blocked, hot to access my game?

abee817
abee817 Posts: 17

Level 2

edited March 2022 in Support

I have played Bubble Witch 3 and Candy Crush for about 7 or 8 years on my FB app. Now, my account is either locked up or gone. I cannot access it. 12 years of pics, games, etc. down the drain. This is a long shot, but is there any way I can recover my levels on my games somewhere. I enjoyed them every day but don't want to start at Level 1 again. TIA

Best Answer

  • PrettyBubbles
    PrettyBubbles Posts: 27,119
    Answer โœ“

    Hi @abee817 Sorry to hear that

    If you played through Facebook all your progress will be saved so once you log back in to Facebook you will be able to resume play

    However if for some reason your Facebook has been blocked then I suggest Downloading windows 10 then download BW3 (none Facebook) and opening a new account

    Once you have done that post us your ID and what level you was on and we will see what we can do ๐Ÿ‘โญ

Answers

  • PrettyBubbles
    PrettyBubbles Posts: 27,119
    Answer โœ“

    Hi @abee817 Sorry to hear that

    If you played through Facebook all your progress will be saved so once you log back in to Facebook you will be able to resume play

    However if for some reason your Facebook has been blocked then I suggest Downloading windows 10 then download BW3 (none Facebook) and opening a new account

    Once you have done that post us your ID and what level you was on and we will see what we can do ๐Ÿ‘โญ

  • abee817
    abee817 Posts: 17

    Level 2

    I can't log in to my FB. I'll try what you suggested but I don't remember what levels I was on.

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Great @abee817 let's see how it goes then we can help you further ๐Ÿ‘โญ

  • abee817
    abee817 Posts: 17

    Level 2

    Dumb question on my part and it's probably right in front of me. Where do I go to download the games (none FB)

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @abee817 What device are you using ๐Ÿ‘โญ

  • abee817
    abee817 Posts: 17

    Level 2

    Windows 10 Desktop

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    @abee817 You need to download Microsoft store and set up an account you can then perform your downloads of games from there ๐Ÿ‘โญ

  • Circus_Princess
    Circus_Princess Posts: 1

    Level 1

    Hello!

    I have the same problem with access of FB account: it's blocked in my country, but I played Candy Crush and BWS3 for about 8-9 years, and have a big progress. I've created King account and wanted to synchronize it with FB account, but I couldn't find that option on this site.

    Also I tried to remove & install BWS3 on my Windows 10 and on my Android 11, but I couldn't log in because it was written "No connection", and this game remember my entering via FB. Even clearing cache didn't work โ˜นโ˜น

    My progress on CC is about 300 level (maybe, more) and on BWS3 is 1043 level.

    Could you, please, help me to restore my data and account?

    Thanks for your attention!

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