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LOST POWER UPS
Ariana_Gillett
Posts: 3
Level 1
in Support
I am so mad right now! After logging into my game I lost all my power up bubbles. Sparkling blast, stereo bolt and magic beam. I have like 6 of each. Please find a way to give me them back thanks
and some how have no gold left ....?
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Best Answer
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Hello,
Thank you for your post.
I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.
To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.
To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.
I hope this information helps.
Kind regards,
Johnny
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Answers
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Hello,
Thank you for your post.
I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.
To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.
To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.
I hope this information helps.
Kind regards,
Johnny
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This did not solve anything. Yes I'm on the same level and everything in my game but my rewards are gone
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Hello,
For information about this please refer to the following thread:
https://care.king.com/en/candy-crush-saga/boosters-messages-842482091
Kind regards,
Johnny
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My rewards are not thereHello,
Thank you for your post.
I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.
To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.
To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.
I hope this information helps.
Kind regards,
Johnny
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same :(
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Hi @niyang_tmg00 Welcome to our friendly community
I am sorry to hear this
If you select the contact us tab at the bottom of this page and explain to our support team what has happened I am sure they will be able to help you
Please let me know how you get on 👍⭐
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