Help! Getting an error message: "oops there are no products"!

Hi @Chris_Williams-4 Welcome

Did you try the tip given by @Havish

If so has it cleared your purchasing problem 👍⭐

Hi @Chris_Williams-4 Can you confirm if all is ok

Is it the shop you are trying to purchase from as if its being updated this message will appear

Also please add your game ID in case we need to take a look

Also please let us know what device you are using and what platform

Please check you have the up to date version of the game it should be 7.21.71

Sorry for the questions but we need as much information as possible before raising an issue 👍💓

Hi @Chris_Williams-4 I just need to scale this down as its been 8 months since you first raised your issue so I am presuming all has been ok since we last spoke

What rewards are you trying to claim 👍⭐

@Chris_Williams-4 What are these rewards you have been receiving once you have ran out of lives 👍

Oh I see @Chris_Williams-4 maybe you no longer have this feature as all of our offers and events can come and go at anytime as they are never rolled out to everyone at once so our studio will occasionally perform a re shuffle so as other players can get to benefit from these specials 👍⭐