Sign Up!

🎁 Win prizes and badges! Find out how HERE!

No new options for Stela’s House for over 3 months

Missy-15
Missy-15 Posts: 5

Level 1

For over 3 months I have been getting a message to relax why amazing new area are coming for Stela’s house.  The problem is that I’m still waiting when everyone else now seems to have these options.  I have a ton of star dust now and nothing to spend it on for months.  It seems like because I’m in this state I am never going to get the new options.

Best Answer

«1

Answers

  • Lady_Choo
    Lady_Choo Posts: 25,906

    Hi Missy, 

    Stella's house is an ongoing test and it has several different versions of it. Depending on which control group you are in, depends on what you see. It doesn't mean you won't ever get more, it just depends on when King switch it up :)

    Have you seen the contest here too? A good way to earn freebies if you are cleverer than me :)

  • HABear
    HABear Posts: 3

    Level 1

    I have not been able to upgrade my house in over a year!  200000 points to upgrade with.  I think they need to fix this.

  • Lady_Choo
    Lady_Choo Posts: 25,906

    Same applies HABear, I am sorry. Its not broken as such, just they have their own timeline and we don't have any control over that. At least when they do expand you will be able to do things a little quicker :)

  • Missy-15
    Missy-15 Posts: 5

    Level 1

    It seems like when you hit the waiting state you never get back into having options.  I’m catching up to your 200,000 dust quickly.  If it is just a matter of us not being in the right group then I don’t understand why those that have been waiting for new options for a long time are not prioritized to try the new options.  We are banking up dust why people like my mom are struggling to earn dust to buy the next option.  This is not the way to keep players interested in the game and the players that are farthest along are great testers of new things.  Please look into this issue.  I thought over 3 months was long.  I’m shocked HABear has waited a year.

  • Lady_Choo
    Lady_Choo Posts: 25,906

    Hey Missy :)

    I'm not shocked.....I play Paradise bay and I am pretty sure one of their tests has been going on for 2 years. I only have access to it if I install on ios though not android. However, I don't get paid by King, I just volunteer and am a player so I can say I agree, I don't see why the tests are so long. I assume that its maybe not quite stable or they expand it bit by bit until everyone gets it. Its like on Farm Heroes, not everyone gets the mini games yet but many do. Its all down to data. 

    I have however passed the feedback on. Mia the moderator who deals with the bubble games cannot change anything as its down to the studio, but she will pass on the feedback to the studio. I think they need to know what their players are saying. It might not change anything straight away as I am sure there is a lot to it, but you never know it might make them expand it a little sooner rather than later :)

  • Missy-15
    Missy-15 Posts: 5

    Level 1

    TFT’s solution of deleting the app and restoring from Facebook worked.  Like I said in my initial message there is a bug in the program where if you reach the message to wait for more areas you are stuck there.  It seems to be a bug in the code that does not check this state when new options are available. Deleting the app is a good workaround, but it should not be the fix.  How is a user to know when to try this or what about users that don’t have or want a Facebook account?  Are the just stuck forever.  Please have someone look into this bug. I’m happy that I can move forward now, but upset I had to wait so long.  I hope this works for HABear you are way more pacient than I am. 

  • Missy-15
    Missy-15 Posts: 5

    Level 1

    So deleting the app and restoring from Facebook work for getting one item.  When that item finished it’s time to be complete the app froze.  When I closed it and reopened it I still had the item, but I was back to getting the relax while we work on creating more items message and the chest showing my progress on collecting items was not longer there so no credit for getting the item.  When I selected the item there where 3 choices so there should me more items to select.  It seems like there is a flag for being in the wait state that needs to be cleared.  Selecting the app for each item is not a viable workaround.  Plus I lost around 6000 in star dust because appently Facebook did not sync properly.  Please look at getting this fixed!!!  

  • Missy-15
    Missy-15 Posts: 5

    Level 1

    Another reason who deleting the app and restoring from Facebook does not work well is that you loose all your spells.  Facebook does not save the spells.  I had several of each spell which are now gone.  For that it only unlocked one items in the house.  Now even if I delete it again it is not offering any other items.  It did prove that there is a bug and that it is not just a matter of waiting. 

  • Lady_Choo
    Lady_Choo Posts: 25,906

    Hi Missy, I will pass this over to Mia and see if she can help out with that. I agree as to the regards of not knowing if it is a test or not and I know the team have raised that with the studio. Lets hope they sort it soon :)

Hey! Would you like to give us your opinion?