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Update of Bubble Witch Saga 3 Crashing

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Anjin
Anjin Posts: 4 Newbie
edited December 2018 in Support
The 12/04/2018 Update of Bubble Witch 3 is causing two problems.
1. When the mouse is clicked and not released, the line indicating the bubble path is not drawn unless the mouse is moved. When the mouse is moved, the line is drawn and follows the mouse properly.
2. The update is crashing during play. the following information is provided.
PC type ASUS GL753VE
CPU i7-7700HQ
Memory 16GB
Windows 10 64-bit 
Event Viewer information is:
Faulting application name: wilbur.exe, version: 0.0.0.0, time stamp: 0x5c066bc6
Faulting module name: Microsoft.Services.Store.Engage_unloaded, version: 10.0.1810.16002, time stamp: 0x5bc59923
Exception code: 0xc0000005
Fault offset: 0x00001000
Faulting process id: 0x16c0
Faulting application start time: 0x01d48d22939f895f
Faulting application path: C:\Program Files\WindowsApps\king.com.BubbleWitch3Saga_4.14.6.0_x86__kgqvnymyfvs32\wilbur.exe
Faulting module path: Microsoft.Services.Store.Engage
Report Id: 993e178c-c1b0-4493-a8b3-c291c6b12153
Faulting package full name: king.com.BubbleWitch3Saga_4.14.6.0_x86__kgqvnymyfvs32
Faulting package-relative application ID: App

Answers

  • Veeresh
    Veeresh Posts: 465 Level 4
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    @Anjin

    Hope you are fine and enjoying your games. I'm sorry to note that you are having trouble with the update. Here only Friends Saga issues are handled and you need to post it in the right place.
  • Anjin
    Anjin Posts: 4 Newbie
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    The 12/04/2018 Update of Bubble Witch 3 is causing two problems.
    1. When the mouse is clicked and not released, the line indicating the bubble path is not drawn unless the mouse is moved. When the mouse is moved, the line is drawn and follows the mouse properly.
    2. The update is crashing during play. the following information is provided.
    PC type ASUS GL753VE
    CPU i7-7700HQ
    Memory 16GB
    Windows 10 64-bit 
    Event Viewer information is:
    Faulting application name: wilbur.exe, version: 0.0.0.0, time stamp: 0x5c066bc6
    Faulting module name: Microsoft.Services.Store.Engage_unloaded, version: 10.0.1810.16002, time stamp: 0x5bc59923
    Exception code: 0xc0000005
    Fault offset: 0x00001000
    Faulting process id: 0x16c0
    Faulting application start time: 0x01d48d22939f895f
    Faulting application path: C:\Program Files\WindowsApps\king.com.BubbleWitch3Saga_4.14.6.0_x86__kgqvnymyfvs32\wilbur.exe
    Faulting module path: Microsoft.Services.Store.Engage
    Report Id: 993e178c-c1b0-4493-a8b3-c291c6b12153
    Faulting package full name: king.com.BubbleWitch3Saga_4.14.6.0_x86__kgqvnymyfvs32
    Faulting package-relative application ID: App
  • QueenMia
    QueenMia Posts: 12,979 Community Manager
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    Hi @Anjin and welcome to the Community!

    I'm moving your thread to the proper Bubble Witch 3 Community so other members can see it too :) Could you please try this for me: Clear cache and cookies from your browser, update the latest browser version and try again. That sounds ismple but it usually helps ;)

    Let us know how it goes and until then, have a bubblicious time!
  • Tweetybell86
    Tweetybell86 Posts: 26 Level 2
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    i know the feeling, for the past week or so, this " facebook connectivity problem", cause of it, idk bout any1 else? but im not getting my daily prize! &i was upto day 60-something! plus now wen i click the "play button", now the game just freezes &wont even let me in the game!

Hey! Would you like to give us your opinion?