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Missing boosters and daily prizes (FIXED)

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Answers

  • Bejeebus
    Bejeebus Posts: 6

    Level 2
    Are they still on holiday??  This is so annoying and game breaking. 

    You do realize that there are other games out there that we can become addicted to  :anguished: 

    If I can't progress because I don't have one of a certain boost then that's it... because I don't want to play the same level endlessly vs RNG odds.  I am currently over 1100 lvls and I'm sure many others here are as well.   We deserve some kind of timeline on this I think.  


  • mick42
    mick42 Posts: 0

    Newbie
    Why am I missing all boosters that are awarded?
  • bigbill31525
    bigbill31525 Posts: 7

    Level 2
    boosters i had are gone, ones im getting are not showing up. id number 1031942711 thx

  • beep870
    beep870 Posts: 3

    Level 1
    My ID NO. 6501535273 and i play on my desk top, been weeks , very upsetting

  • gianna16
    gianna16 Posts: 23

    Level 3
    edited January 2019
    Δεν παιρνω τους ενισχυτες μόνο την μισή ωρα γιατί

    (EDIT: Unsupported Language)
  • gianna16
    gianna16 Posts: 23

    Level 3
    edited January 2019
    Ralana_ said: I also am missing my daily rewards. They are from the chests. I play on desktop with Windows 10. My ID# is1069661009.
    I cannot tell you exactly what items have not been given to me. I can tell you that I play the game daily and have not been getting any of the rewards since the middle of December. I assumed that it was a glitch and that it would be fixed soon. I am reporting because wanted you to know it is still an issue. Thank you so very much.

    Πληκτρολογήστε το σχόλιο σας

    (EDIT: Unsupported Language)
  • Hakya
    Hakya Posts: 7

    Level 2
    The disappearing boosters and lives problem continues now for more than 3 weeks.

    I did try playing in an incognito window and all that does is wipe out my progress in addition to getting no boosters. Any idea of when the problems will be solved?


  • QueenMia
    QueenMia Posts: 12,979
    Hi everyone,

    @R3volut1on - That's perfect! Thanks for your ID, I have added some Gold now as compensation.  

    @Bejeebus, @Kimmielynn72, @Jennie_May, @rrapunzell1, @Jay_Tyler, @Ralana_, @bearzpunkin, @SMichelle2u, @sara56, @NancyGain, @RSylvester111, @bigbill31525, @Hakya - I have added some Gold to your account as compensation. You'll find it next time you access the game.

    The Team is still working on it and I'll update you all here once there's some news. The issue is affecting desktop players only, so if you have the opportunity to play on your phone, that will work just fine. 

    @gianna16 - Thanks for posting. However, I'm sorry but we only speak English in the Community so everyone can understand and be understood. Could you please rephrase in English? thank you :)

    Thanks all for your understanding. 

  • QueenMia
    QueenMia Posts: 12,979
    edited January 2019
    Hi everyone!

    @Cfhardin2, @beachwalker (great username ;)), @wishbone7, @nickynoo93, @Laura_Jones, @Karen1959, @mick42, @Callig - I've added some Gold on your accounts too so you can purchase the missing boosters.

    Still waiting for a fix. I will update asap. Sorry for the inconvenience.
  • R3volut1on
    R3volut1on Posts: 36

    Level 3
    Thank you QueenMia. 
     
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