Bubble witch 3 no Internet connection

cmt · July 7

Hi game says no Internet connection not getting daily bonus or boosters but all other king games connect to Internet OK

RavenHair · July 11

I have been trying for months to connect the game to the internet. I have no connection issues anywhere else - all other apps working fine. I've tried restarting my iPad, switching between Wi-Fi and 4g etc. There is no update waiting so I assume it's all up to date. It's getting frustrating as I can't make potions, connect to the store, etc. I don't want to uninstall the game and lose my progress.

firebombmarkus · August 4

Hi @cmt @RavenHair and welcome to our adorable Community 😊 Do you still experience this problem? If you are logged in with a King or a Facebook account, your progress will be saved and will be back once you log in again. If you reinstall the game you will lose all the boosters though as they are saved on the device's memory.

I hope this is helpful. Have a wonderful day 🤗

ReneAlen · October 16

BW3 - Error when I try to login via email. "There was no connection" when I do have internet access. I'm using Android. Also cannot access the shop to buy gold bars. I have deleted the game and re-installed and also turned off my phone and restarted

QueenRaffie · October 16

Hello @ReneAlen

Welcome to our Community

Try this troubleshooting:
https://community.king.com/en/bubble-witch-saga/discussion/246168/game-keeps-freezing-or-crashing-what-should-i-do#latest

Let me know how it goes

Have a bubblific day

butterfly79 · October 17

@QueenRaffie hi, i’ve done your tips. I have installed all updates, updated my iphone to the latest version, force closed all tabs and shut off the phone. Still no connection when trying to login. My connection is ok with other apps. I want to try deleting the app and reinstalling it. Have any idea how i still keep my levels because i cannot login at all. Thanks

ReneAlen · October 17

I've uninstalled and reinstalled the game. The same error message when I try to login via email - no connection and I do have internet and it works fine. So fine that I can post this message. Regarding the store the error message is the shop is "The shop is closed. No products available"

butterfly79 · October 17

Haha yeah you’re right, our internet is so fine that we can post this message. And when i contacted the support, they said i have trouble with my connection. I got that message about the store is closed too. And when you deleted then reinstalled the game, did you lose all your progress?

cmt · October 17

I'm also experiencing the no internet and store closed thing cannot log into my king account by any method

ReneAlen · October 18

butterfly79 said:

Haha yeah you’re right, our internet is so fine that we can post this message. And when i contacted the support, they said i have trouble with my connection. I got that message about the store is closed too. And when you deleted then reinstalled the game, did you lose all your progress?

yeap, lost my progress but didn't mind that much. I've connected playing on my computer but I want to play on my phone as well

ReneAlen · October 21

QueenRaffie said:

Hello @ReneAlen

Welcome to our Community

Try this troubleshooting:
https://community.king.com/en/bubble-witch-saga/discussion/246168/game-keeps-freezing-or-crashing-what-should-i-do#latest

Let me know how it goes

Have a bubblific day

You wanted to know so I'm letting you know how it went.
Not good all at.
I'm not having a bubblific day.
do you have fix for this?

QueenRaffie · October 21

Hello everyone!

@ReneAlen , @butterfly79 and @cmt
I'm looking into it. Could you please, confirm/provide me with few details? :

- Your issue is on Bubble Witch 3
- The platform you use ( For instance, I know @ReneAlen you said you play on the computer, but I think the issue you are experimenting is on your mobile - Android? )
-Your Game app version
- And last, I would need you to provide me your Game ID
Here you have the link on how to find it

Thanks and yes, have a Bubblific day

ReneAlen · October 22

QueenRaffie said:

Hello everyone!

@ReneAlen , @butterfly79 and @cmt
I'm looking into it. Could you please, confirm/provide me with few details? :

- Your issue is on Bubble Witch 3
- The platform you use ( For instance, I know @ReneAlen you said you play on the computer, but I think the issue you are experimenting is on your mobile - Android? )
-Your Game app version
- And last, I would need you to provide me your Game ID
Here you have the link on how to find it

Thanks and yes, have a Bubblific day

Thanks for getting back to me
I'm playing Bubble Witch Saga 3
Android, version 6.2.6
Game ID: ReneAlen

ReneAlen · October 22

QueenRaffie said:

Hello @ReneAlen

Welcome to our Community

Try this troubleshooting:
https://community.king.com/en/bubble-witch-saga/discussion/246168/game-keeps-freezing-or-crashing-what-should-i-do#latest

Let me know how it goes

Have a bubblific day

You wanted to know so I'm letting you know how it went.
Not good all at.
I'm not having a bubblific day.
do you have fix for this?

butterfly79 · October 22

@QueenRaffie
Thanks for giving concern on our troubles.
i’m playing bubble witch saga 3
iphone 7 version 6.2.4
userid: butterfly 8859268103

hope you can solve it

butterfly79 · October 22

@ReneAlen

what level were you?

i’m level 1356 and i do mind having to start all over again 😀😀

Bubble witch 3 no Internet connection

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