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Why aren’t my stars converting to stardust?

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Answers

  • RejayRejay Posts: 2 Newbie
    I have the same issue with star dust not converting.
  • Hey! Would you like to give us your opinion?

  • RejayRejay Posts: 2 Newbie
    edited September 2019
    I have the same issue as well. It has been going on since the newest challenge started, Broomstick League.
    I have uninstalled twice but still not corrected. 
    I play on a Galaxy S tablet running Android 6.0.
    My user ID is 1010617810

    Thank you!


  • emily0526emily0526 Posts: 7 Newbie
    I contacted support a few days ago and I still haven't heard anything from them other then they got my orginal message but I did let them know that several people are having the issues. Wish they would do something. 
  • hsewardhseward Posts: 1 Newbie
    edited October 2019
    My stars are not converting to star dust. It's stuck at 15 & I cannot upgrade anything in the treehouse since the stars are not counting.
    Issues started as soon as the new challenge started 
    I've sent emails to support & I receive information about not getting any lives from friends. Frustrated. Have played this game for years. 
  • Petra_WarwickPetra_Warwick Posts: 3 Newbie
    Don't worry, it will all add up after the League challenge finishes...They are converting, only you can't see it while the challenge is on...
  • suzie_conwaysuzie_conway Posts: 1 Newbie
    I am having the same problem, my last 2 passed level stars did not update on the House, its stuck at 15/15, what do I need to do to fix this issue
  • LadyRaffieLadyRaffie Posts: 2,064 Community Manager
    Hey everyone :) 

    I'm merging all the threads about this issue into this one so we can gather more info to the Studio. 
    As I said previously, we have passed all this info (and we are updating them with all you are telling us) and they are investigating.

    So, thank you for your patience and as soon as I get an update from them on this, you guys will be the first ones to know about it  :3

    Have a Bubblific day :chuffed:



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  • emily0526emily0526 Posts: 7 Newbie
    So it fixed it self and credited me the added starts I gathered, but it's now once again stuck at 15/15. Playing on an android cell phone and user I'd is 10805988725.
  • John1810John1810 Posts: 14 Level 2
    I have the same problem.  It started when the league challenge began.  It went for several series and then all of it showed up but when the counter went to 15/15 again it hasn't moved or added any dust to my stash.  Cannot the glitch be fixed.  The other messages had a user id listed.  How do I find out what my user ID is?
  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
    John1810 said:
    I have the same problem.  It started when the league challenge began.  It went for several series and then all of it showed up but when the counter went to 15/15 again it hasn't moved or added any dust to my stash.  Cannot the glitch be fixed.  The other messages had a user id listed.  How do I find out what my user ID is?
    @John1810 and welcome to our bubblicious community!
    You can find out how to see your user ID here :) 

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  • John1810John1810 Posts: 14 Level 2
    Thanks, my user id is 10890153035.  Have they found a solution to the stars not converting to stardust?  My count remains at 15/15 and I have been through at least two chapters and am about to finish another with no stardust for stars which means no increase in what the kittens can do.  I would rather not have league at all if it is what is messing up the star count.
  • John1810John1810 Posts: 14 Level 2
    Another complaint is the thing with the hats.  Either turn off the slow messages that come after winning a hat that have to have OK pressed to start up again or do away with the hats altogether.  I have played before and got up to the point that I created everything that could be created top and bottom, around 1600 or 1700 and never had to mess with the hats before.  My hard drive died and they had to replace it and I had not registered and had to start over.  If this was my first time playing I would probably drop the game because they have slowed down game play and added too much to the game without having made much effort to test things before they added them.
  • I am having the same problem as some of the other players my stars are not converting and I've been counting and they have added up to a lot how can I fix this 
  • John1810John1810 Posts: 14 Level 2
    I'm no expert but my bet is that it is poor untested programming.  In other words this is an unintended result of making changes to the game without beta testing. I'm about ready to give up on the game.  It has to be difficult to program across so many platforms and this may only be happening on a few.
  • juliegirl59juliegirl59 Posts: 4 Newbie
    How do I get the upstairs vine for Stells's house? Please send me a answer. Thank you.      Juliegirl59
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