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Fairy Dash stuck at Level 840

kataranykatarany Posts: 38 ✭✭
Hi, 
I am currently on level 884 but when I was in the range 820-840 and was completing the usual fairy dash event I had a very short disconnection from the internet at level 838-9. I was unaware of this outage as I continued playing, but when I reached lvl 839 I got a pop up message that said something like 'cannot synch your progress as you are disconnected.' I wasn't too concerned about that as I figured it would correct itself after I had rechecked my connection and confirmed I was reconnected. But it didn't. I am continuing to see the same Fairy Dash event finishing at level 840 all the way through until now (lvl 884). I have tried disconnecting and reconnecting without success. Logged out of my game and back in - didn't work. Re-ran level 839 and 840 - no luck. (Level 838 is a super hard level which I am finding difficult to complete again so I am hoping I can avoid doing that). Is there any way that some clever technical witch can re-set my fairy dash event please? What can I do? My game ID is 10790534622.

Best Answer

  • kataranykatarany Posts: 38 ✭✭
    Accepted Answer
    @QueenRaffie have you been working some special magic behind the scenes? Because my problem has just fixed itself. I have a brand new Fairy Dash to work on now and it matches my current level. I am just going to dash off and see if I can get to level 917 before the time runs out. Thanks for helping me.
    Accepted Answer

Answers

  • QueenRaffieQueenRaffie Posts: 517 Community Manager
    Hello @katarany :)

    To understand better your issue, I would need more info from you 
    Were you able to connect with the game or is still saying you are disconnected?
    Since is this issue happening to you? 

    Have a Magic Friday :3


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  • kataranykatarany Posts: 38 ✭✭
    I am connected. I play on pc. I was only disconnected from internet for a couple of minutes when I was on level 838-839. But I was still playing the game off line. This issue happened maybe one week ago. Now I am up to level 887 but the Fairy Dash event on the side of my game window is still showing as finishing when I reach level 840. But I am past 840 already. I am a long way past 840 because I am 887 now.

    I can still play my game and progress through levels but the Fairy Dash does not work any more. It is stuck. Can it be fixed? Is there something I can do to fix it myself? Thank-you for trying to help me.

    I hope you can understand what I am trying to explain now. Thank you. 
  • kataranykatarany Posts: 38 ✭✭
    Accepted Answer
    @QueenRaffie have you been working some special magic behind the scenes? Because my problem has just fixed itself. I have a brand new Fairy Dash to work on now and it matches my current level. I am just going to dash off and see if I can get to level 917 before the time runs out. Thanks for helping me.
    Accepted Answer
  • QueenRaffieQueenRaffie Posts: 517 Community Manager
    Hello @katarany !

    Happy to hear that. While I was waiting for your answer, I reported your issue to the Studio in case they saw something... So I'm happy we helped you out! :3

    Have a Bubblific start of the week :chuffed:



    Celebrate with us our Community Anniversary HERE! 



    Diamond Diaries Saga- Win a badge and Gold Bars here
    Bubble Witch - Win Gold bars here! 
  • kataranykatarany Posts: 38 ✭✭
    Good enough for me @QueenRaffie. I am taking that as "Well maybe we did work just a little bit of magic behind the scenes." Thank you again. Now I must get back to trying to reach level 917 in time to take a shot at that record. I am up to 898 now. I think I can. I think I can. I think I can. :)

  • QueenRaffieQueenRaffie Posts: 517 Community Manager
    edited November 12
    Good morning @katarany

    I know you can! I see you preparing yourself like: 


     :p 

    Have a Bubblific day! :3

    Celebrate with us our Community Anniversary HERE! 



    Diamond Diaries Saga- Win a badge and Gold Bars here
    Bubble Witch - Win Gold bars here! 
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