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FB syncing problems

I can no longer sync my accounts with this game and FB using IOS devices it’s active and when I tap the “F” to connect I see it go thru FB ..the “F” shakes a little it says connecting with the little circle going around but never connects...this has been happening since the last part of July...I have reset everything and that destroyed my score on my iPhone ...I deleted FB and deactivated Bubble witch then reactivated ..nothing...please help I love this game

Answers

  • Karen_LeeKaren_Lee Posts: 1 New Bee
    I am having the same problem-did all the suggestions, Still get an x when trying to connect Updated IOS and lost my level.
  • trisha00trisha00 Posts: 1 New Bee
    I can’t connect either 

  • meikodogmeikodog Posts: 4 New Bee
    I can't either. I downloaded the game again and I'm back at Level 1! I was at 395!! HELP!
  • QueenRaffieQueenRaffie Posts: 695 Community Manager
    Hello @meikodog :)

    Welcome to our Community :hurrah:

    Are you still experiencing the issue?
    Could please tell me your game ID? Here you have the link on how to find it
    Also, could you confirm this was on Bubble Witch3?

    Have a blasting start of the week :chuffed:






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  • meikodogmeikodog Posts: 4 New Bee
    I am still having an issue Queen Raffie. I’m playing Bubble Witch Saga 1. I can’t locate my ID. It doesn’t work like the directions given for 1. It will not sign in to Facebook. It goes there and it tells me I’ve logged in before...do you want to continue. Then I get the logging in to Facebook message and the circle rotates forever and never signs in. Thanks
  • QueenRaffieQueenRaffie Posts: 695 Community Manager
    Hello @meikodog :)

    Sorry that you are experiencing this issue. I know you really enjoy this game.

    We do not have a dedicated support team to this specific game, so, unfortunately, you may continue to experience this performance issue going forward

    However, I checked through our King.com website and you can still play the game without any issues. At least, this way you can keep on enjoying the game :3
    Here is the link 

    Once you logged in, you can find your Game ID at the footer of the game. Let me know yours so I can restore your level back to 395 :) 



    Have a Magic day :chuffed:




    👉 Do you want to win Gold Bars for your game? Find here our Contests! 

     💎Diamond Diaries - Win Gold bars - Here 

    🔮Bubble Witch- Win Gold bars here 
  • meikodogmeikodog Posts: 4 New Bee
    Hey anyone! I can't seem to log in to King.com to play a game. I think I'm already logged in but then it says it doesn't recognize my email address? Thanks!
  • meikodogmeikodog Posts: 4 New Bee
    edited October 2019
    Hey QueenRaffie! I found my Game ID. My IPad never synced up with my levels. It just wouldn't work. Thanks for all of the help! My ID is 10282475 18. Bubble witch saga 1 Although playing on my desktop it's through Facebook. On my IPad it's the App. I couldn't find the game ID on the App.
    Thank you!
  • QueenRaffieQueenRaffie Posts: 695 Community Manager
    Hello @meikodog :)

    Sorry I haven't replied before. But without the tagging it doesn't showed up your reply. 
    I'm going to send you a PM to follow up the issue ( find the messages at the uperside of the forum next to your profile picture) 

    Have a magic weekend :3



    👉 Do you want to win Gold Bars for your game? Find here our Contests! 

     💎Diamond Diaries - Win Gold bars - Here 

    🔮Bubble Witch- Win Gold bars here 
  • jodiesmith81jodiesmith81 Posts: 1 New Bee
    edited October 2019
    Hey QueenRaffie ! I found my Game ID. My IPad wont sync up with my levels. My ID is 1003887972 18. Bubble witch saga 1 Although playing on my desktop it's through Facebook. On my IPad it's the App.
    Thank you!
  • jodiesmith81jodiesmith81 Posts: 1 New Bee
    Hi, my IPad wont sync up with my levels. My ID is 1003887972 18. Bubble witch saga 1. Although playing on my desktop it's through Facebook. On my IPad it's the App.
    Thank you!
  • QueenRaffieQueenRaffie Posts: 695 Community Manager
    Hello @jodiesmith81 :)

    Welcome to our Community :hurrah:

    Sorry that you are experiencing this issue.

    We do not have a dedicated support team to this specific game, so, unfortunately, you may continue to experience this performance issue going forward on your Ipad. However, you can play the game on the website without any issues. At least, this way you can keep on enjoying the game 3

    If you want, you can always to play in your iPad Bubble Witch 3 Saga 

    Have a Bubblific day :chuffed:





    👉 Do you want to win Gold Bars for your game? Find here our Contests! 

     💎Diamond Diaries - Win Gold bars - Here 

    🔮Bubble Witch- Win Gold bars here 
  • QueenRaffieQueenRaffie Posts: 695 Community Manager
    Hello @jodiesmith81

    As I told meikodog, if this is happening to you on Bubble Witch1, we do not have a dedicated support team to this specific game, so, unfortunately, you may continue to experience this issue on your iPad 
    However, you can still play the game in your desktop without any issues as you do now and keep on enjoying the game 3

    Have a magic day :chuffed:




    👉 Do you want to win Gold Bars for your game? Find here our Contests! 

     💎Diamond Diaries - Win Gold bars - Here 

    🔮Bubble Witch- Win Gold bars here 
  • svdelaneysvdelaney Posts: 0 New Bee
    Hello,
    I got a new phone and have been trying to sync my progress that’s saved on Facebook. However it never gets passed this screen. HELP! What do I do? 
  • QueenRaffieQueenRaffie Posts: 695 Community Manager
    Hello @svdelaney :)

    Welcome to our Community :hurrah:

    Sorry that you are experiencing this issue. As I told some of the players before, we do not have a dedicated support team to this specific game, so, unfortunately, you may continue to experience this performance issue going forward on your phone.
    However, you can play the game on the website without any issues. At least, this way you can keep on enjoying the game 3
    Here is the link 

    Once you logged in, you can find your Game ID at the footer of the game. Let me know yours so I can restore your level back to 395  
    If you don't see that it's sync, sign in and once logged in, find your Game ID as it's shown in the screenshot. Let me know your game ID  and I will have a look 


    Have a Bubblific day chuffed




    👉 Do you want to win Gold Bars for your game? Find here our Contests! 

     💎Diamond Diaries - Win Gold bars - Here 

    🔮Bubble Witch- Win Gold bars here 
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