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Internet

meme57meme57 Posts: 7 Level 2
I have internet but the game is giving me an error message saying "I am not connected to internet" so I am not able to send or receive help to friends. I uninstalled and reinstalled game did not help and now I have to start my levels all over

Comments

  • kaiser1618kaiser1618 Posts: 268 Game Expert
    Did you save your progress somewhere (king account, facebook account) before uninstalling ?
    For the internet problem I don't know ... you're sure you can do for example a google research while not being able to connect ?

  • Hey! Would you like to give us your opinion?

  • meme57meme57 Posts: 7 Level 2
    No, have no facebook. It was working fine just started a few months agoย 
  • Keywalker333Keywalker333 Posts: 1 Newbie
    My internet connection has been down for two days. There's no way to save progress, work on teams, or send and receive help.
  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
    Hi @Keywalker333 welcome to the community.ย 
    You have no internet in general or just within this game? Have you checked for any updates?
    Signature - Superstar new 2020 FHS exp FINALpng
    You can find out more about our Superstars here

    ย ๐Ÿ“ Want an undo button? Vote hereย ๐Ÿ“

    Keep social distancing ๐Ÿฅ• Stay Local no trips to Barnard castle! ๐Ÿฅ• Protect your loved ones ๐Ÿ“ Do as they say, not as they do

    Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!

  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
    @meme57 you don't need to start from the beginning. Follow this link and the team will help you get your progress back :)

    https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back
    Signature - Superstar new 2020 FHS exp FINALpng
    You can find out more about our Superstars here

    ย ๐Ÿ“ Want an undo button? Vote hereย ๐Ÿ“

    Keep social distancing ๐Ÿฅ• Stay Local no trips to Barnard castle! ๐Ÿฅ• Protect your loved ones ๐Ÿ“ Do as they say, not as they do

    Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!

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