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I cannot claim the Tricksies Reward

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Comments

  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
    Hi @yulisey and @katking and welcome to our community :)

    You can find your user id following the directions here

    https://community.king.com/en/bubble-witch-saga/discussion/247377/what-is-my-user-id-and-where-can-i-find-it#latest

    Have you got ticket numbers from your emails?
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  • Hey! Would you like to give us your opinion?

  • Lesley-6Lesley-6 Posts: 325 Level 3
    And no answer from anyone to do with the game so we players lose put on the rewards, hardly fair is it?!
  • yuliseyyulisey Posts: 9 Level 2
    I still can’t find where to go after I can find my user name. .  I  have not received ticket in my inbox either. There are some other incidents where I click on clam after the level is done and nothing also. Not just tricksies. Thanks. 
  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
    Hi @yulisey it sounds like you could do with doing some troubleshooting. Follow the steps here for your operating system, but remember if you reinstall the game you will lose any boosters saved. Make sure you are connected to either the Kingdom or Facebook so progress is synced over :) 
    Signature - Superstar new 2020 FHS exp FINALpng
    You can find out more about our Superstars here

     🍓 Want an undo button? Vote here 🍓

    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Do as they say, not as they do

    Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!

  • yuliseyyulisey Posts: 9 Level 2
    Thank you chicken _slayer!
    i lost all my boosters but seems like it’s reset. I can always get boosted anyways. There are no more tricksies treat also. Oh well. I hope it has been all set for future use 
  • katkingkatking Posts: 10 Level 2
    I haven't received my tricksie rewards Please could you issue them to me. Thanks.
    ID: 8337369779
  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
    Fingers crossed @yulisey! That was the only way I could fix it :( 
    Signature - Superstar new 2020 FHS exp FINALpng
    You can find out more about our Superstars here

     🍓 Want an undo button? Vote here 🍓

    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Do as they say, not as they do

    Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!

  • yuliseyyulisey Posts: 9 Level 2
  • katkingkatking Posts: 10 Level 2
    Thanks also from me chicken slayer!
  • katkingkatking Posts: 10 Level 2
    I haven't received my tricksie rewards either. Please could you issue them to me. I have had no response to my 7 emails i sent to customer service.  Really annoyed right now! 
    ID: 8337369779
  • Lesley-6Lesley-6 Posts: 325 Level 3
    If you're sending actual emails rather than using the community you are wasting your time as customer support as they call themselves but aren't just point you to the community where you may get an answer but seemingly not in this case as I'm still waiting or you have to wade through endless remarks and then you may or may not get a solution, personally I hate that customer support doesn't actually give you the support as I've neither the time, patience or inclination to wade through so many answers in the hope that I might, or more probably might not find, an answer, imagine if you went into a shop to customer services and they told you to ask one if the other customers, it just wouldn't happen so why does customer support do it. I'm sorry for digressing you hit on a nerve with saying you sent 7 emails but not had a response,  that's disgusting and totally unacceptable, good luck.
  • katkingkatking Posts: 10 Level 2
    Thanks, but I've given up now. They did used to answer my mails so I don't know why they've stopped. They obviously don't care. And nobody seems to know why they still haven't sorted this problem with issuing tricksie prizes out yet??!  It's the only promo game I play as the others are stupidly impossible. I'm not going to bother with tricksies anymore. Shame isn't it when players lose out.
  • Lesley-6Lesley-6 Posts: 325 Level 3
    Can't say I blame you, at times I feel like giving up on the game completely but I've stuck with it for this long so I guess I'll still play but it is very offputting when your queries are either ignored or given irelevant information. Tricksies is the best of the intermittent events, as you say the others are impossible at least with Tricksies you hope to get something out of it but like the Wake up the tree challenge often you'd get players that just weren't playing and so you got no extra help.
  • taurus69taurus69 Posts: 1 Newbie
    I am not getting my rewards from Trixie's party either
  • LadyRaffieLadyRaffie Posts: 2,064 Community Manager
    edited January 2020
    Hello everyone! 

    I have spoken with the Studio who was away during the Holiday season and reported all you guys said here. Unfortunately, we are still experiencing this issue.
    I understand how frustrating it can be and we're really sorry about that. As the CM previous to me said: Always make sure to have the latest game version installed and clear cache and cookies regularly to avoid any kind of issues. 

    However, if you guys are still having issues with your rewards, please let us know along with your Game ID below

    Thank you very much!



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