Tricksies Reward has been stuck for months, can not claim even though the claim button is lit up. I’ve sent several messages and it has been reset or fixed but it looks like I’m not the only one. When are you going to fix this??? Enjoy the game
Weird you should put up that discussion again, I was going to as the Tricksie event is on now and I was going to ask if the bug has been fixed, I guess we will find out soon enough or not when the event has finished, it would ease the situation if we were compensated but as that involves giving your player ID then I've no hope as I still haven't a solution as to whether I'm connected to Facebook or not, I suspect that the only remedy will be for me to start from scratch if I'm that desperate and maybe I will as I'm hating the level I'm on, finding it impossible unless I willing to spend money which I won't, ironically if Tricksie's event paid out I might get some free boosters, Wake the Tree isn't helping much as often getting non participating players so it's two days before I get any sort of reward and sometimes the wait isn't worth it, would be better to give more boosters than 180 minutes free play.
Hello @Lesley-6 , @Kim_Smail and other witches & wizards!
I'm really sorry that this issue is not solved yet; our studio team are still working very hard to get a fix in place for you.
Due to the nature of this type of investigation, it’s not possible to give an exact date for the resolution, I’m afraid. The studios strive to deliver the best playing experience, but bugs or errors can be tricky to pin down for a number of technical reasons.
We'll let you know when we have a solution!!
Thank you very much!
I have problem..I can't collect reward I won 3 from 5 ..But cannot get reward...