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Why does my Bubble Witch Saga 3 keep saying No internet connection?

124678

Answers

  • charalcharal Posts: 1 Newbie
    edited January 2020
  • Hey! Would you like to give us your opinion?

  • LadyRaffieLadyRaffie Posts: 2,064 Community Manager
    Hello @FreddieB7 :)

    Welcome to our Community! 

    I'm sorry you are experiencing this issue. It is true it's been there for some time now. 
    We understand it can be frustrating and rest assured we have sent all the info we are gathering from players to the Studio and they are investigating it. Of course, as soon as they let us know it's fixed you guys will be the first ones to know

    In the meantime, as our Superstar @Chicken_Slayer recommends,  try some of this troubleshooting and check always for updates :)

    Have a Bubblific day :chuffed: 


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  • anko_hhanko_hh Posts: 1 Newbie
    Hey, 
    I have the same problem with the Bubble witch 3 on my smartphone (Huawei P10) but not on my tablet (Huawei Media Pad M5). Both with Android 9 and the actually version of this game.
    I'm not shure, but I think this problem with no internet connection on the smartphone begins after I  logged in with my account the in game on the tablet. Before this, I only played with the smartphone. 
    Since I forgot my password, I created a new one if I logged in with the tablet. I did not update the password on the smartphone. And now, due to the allegedly missing connection, I can no longer access may profile to change the passwort.
    Maybe this description will help you a little.

  • PLatO825PLatO825 Posts: 5 Newbie
    I haven't been able to connect to the internet on Bubble Witch 3 since last night. I have a Pixel 3 & I've uninstalled/reinstalled, cleared the cache & powered on/off but still no connection.  What's next? Anything else I can do? Thank you!
  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
    anko_hh said:
    Hey, 
    I have the same problem with the Bubble witch 3 on my smartphone (Huawei P10) but not on my tablet (Huawei Media Pad M5). Both with Android 9 and the actually version of this game.
    I'm not shure, but I think this problem with no internet connection on the smartphone begins after I  logged in with my account the in game on the tablet. Before this, I only played with the smartphone. 
    Since I forgot my password, I created a new one if I logged in with the tablet. I did not update the password on the smartphone. And now, due to the allegedly missing connection, I can no longer access may profile to change the passwort.
    Maybe this description will help you a little.

    Hi and welcome! Did you log on to the Kingdom? or Facebook? Have you access to a pc you could try logging in with the new details?
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  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
    PLatO825 said:
    I haven't been able to connect to the internet on Bubble Witch 3 since last night. I have a Pixel 3 & I've uninstalled/reinstalled, cleared the cache & powered on/off but still no connection.  What's next? Anything else I can do? Thank you!
    Hi and welcome! Is there an update waiting?
    Did you update or anything before it stopped working?
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    You can find out more about our Superstars here

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  • PLatO825PLatO825 Posts: 5 Newbie
    No, I didn't notice if there was an update as they are set to automatically update. I've also tried Wi-Fi vs data & still nothing. I'm so frustrated!! I was on level 1097 & there's literally nothing I can do since I uninstalled & reinstalled since I can't sign in. Uuuggghhh!! Is there anything else I can try?
  • LadyRaffieLadyRaffie Posts: 2,064 Community Manager
    Hello @PLatO825 :)

    Welcome to our Community :hurrah:

    Could you please confirm the following? 
    -You haven't been able to log since the 15th of Jan
    -You were on level 1214 on BW3

    Let me know if both answers are yes. Will talk to Tech and see if they can have a look at your account and figure out what's going on 

    Have a Bubblific evening! :3


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  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
    Always manually check for updates too as even though they are set to auto update, depending on connection, they don't always. I have spoken to many players that have it set to update and then when checked, it hasn't done it for many update versions :( 
    Signature - Superstar new 2020 FHS exp FINALpng
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  • PLatO825PLatO825 Posts: 5 Newbie
    @Chicken_Slayer I did check for updates manually when I couldn't sign in but thanks anyway.
  • PLatO825PLatO825 Posts: 5 Newbie
    @QueenRaffie yes to both. I was able to download BW3 & sign in on my son's phone & I was on level 1214.  I don't understand why this doesn't work on mine AFTER I uninstalled & reinstalled on my Pixel.  Any luck with tech?
  • moons65moons65 Posts: 0 Newbie
    I need an answer to my game shows me I have no connection
  • LadyRaffieLadyRaffie Posts: 2,064 Community Manager
    edited January 2020
    Hello everyone!

    @PLatO825, I have talked to them and they were looking into it. Let you know as soon as they get back to me ;) 

    @moons65 :) Welcome to our Magical Community :waving:

    I understand how annoying this issue might be :(
    However, as said before on this thread it's an issue that it's being investigated by the Studio and unfortunately, we don't have more info at the moment. 

    As soon as the Studio reports that this issue is fixed, you guys will be the first ones to know that :)

    Have a Bubblicious day :3


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    🏆Win Gold Bars in 1st Winter Games Competition HERE 🏆
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    Want to PLAY?
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  • SpinnifixSpinnifix Posts: 14,234 Game Expert
    @Doodiebunk

    Hello and welcome to this community


    ☺ 

    Unfortunately I have to draw your attention to the fact that you posted incorrectly. You are here in Candy Soda and not in Bubbel Witch. Please make sure that your game fits the page. There could be confusion. I have QueenB postpone it.




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  • DoodiebunkDoodiebunk Posts: 7 Level 2
    Sorry. Thanks. I am new to this page. 
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