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Why does my Bubble Witch Saga 3 keep saying No internet connection?

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Answers

  • SpinnifixSpinnifix Posts: 14,234 Game Expert
    ☺Hi there! ☺

     It's okay. I had my initial difficulties even here.

     That's why I help so much more. If you have any questions, please get in touch !!!

     I only do candy crush and candy soda.


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  • DoodiebunkDoodiebunk Posts: 7 Level 2
    How do I get to the Bubble Witch Saga 3 site?
  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
    Just a thought everyone. 
    This won't work on Apple devices, but on Android, google play retains information on apps when updates/reinstall is done. 
    If you are having problems and have backed up progress on either Facebook or the Kingdom and have NO saved boosters (this will wipe them) just try unstalling the game. Clear cache. Go to settings, go to apps. Find google play. Clear that Cache too. restart your phone. Reinstall the game and try reconnecting again. 
    I cannot guarentee it will work but its always worth a try but again, if you are not connected to something to save progress and have boosters. Don't try it. 
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  • DoodiebunkDoodiebunk Posts: 7 Level 2
    Thank you for the update. I can't wait for them to fix the issue. When I tried uninstalling it and reinstalling it, it still wouldn't connect. 
  • DoodiebunkDoodiebunk Posts: 7 Level 2
    I have an new Android phone. My husband has the same phone and no issues with connection??
  • DoodiebunkDoodiebunk Posts: 7 Level 2
    Tried it, but it still didn't work. 
  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
    Ah well it was worth a try :( 
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    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Do as they say, not as they do

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  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
    It only seems to affect certain accounts :( That makes it harder to work out the cause. 
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    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Do as they say, not as they do

    Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!

  • VioletWitchVioletWitch Posts: 3 Newbie
    I am also facing the same issue. I am logged in from Android with my king account but from last few months I couldn't access the shop and my profile in-game. I thought further updates would solve it but to no avail. I am at lvl 580 in my Android mobile. I tried logging with the same account on my tablet and was shocked to see that progress was updated till lvl 350 only which means my progress on my mobile was not syncing since last few months even though internet connection was there. Now I can't even logout of the game in my mobile or reinstall since I will lose my progress. Please fix this, I don't want to lose my hard earned progress.
  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
    Welcome @VioletWitch they are working on it I promise. As a last resort if you did the troubleshooting and lose progress, the team could restore it but you wouldn't get any saved boosters back as they are saved in the memory. 
    If you did go down that route I would suggest screenshotting the screen showing where you are so its correct afterwards :) 
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  • VioletWitchVioletWitch Posts: 3 Newbie
    I did the troubleshooting and as I feared I have lost my progress. The game is connecting to the internet but I have dropped to lvl 350 from 580 and my stardust dropped too. It would be great if your team could fix this. I am attaching the screenshots as you had suggested. Please restore my progress.
  • meme57meme57 Posts: 7 Level 2

    Keeps telling me NO internet connection but I do have it. I can't not get any friends I reloaded game twice.

  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar

    Hi @meme57 I am sorry you are having issues, the game is behaving annoyingly at the moment as regards the internet. The studio are aware and are investigating.

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    Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!

  • Lola_PopLola_Pop Posts: 6,020 Community Manager

    Hello @VioletWitch!

    Have you got Internet connection at the moment? If you do, please contact our Player Support team here so they can help you restore your progress.

    Have a magical day!! 🌜️


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