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Why does my Bubble Witch Saga 3 keep saying No internet connection?

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Answers

  • Lady_Choo
    Lady_Choo Posts: 26,053
    Welcome @VioletWitch they are working on it I promise. As a last resort if you did the troubleshooting and lose progress, the team could restore it but you wouldn't get any saved boosters back as they are saved in the memory. 
    If you did go down that route I would suggest screenshotting the screen showing where you are so its correct afterwards :) 
  • VioletWitch
    VioletWitch Posts: 3

    Level 1
    I did the troubleshooting and as I feared I have lost my progress. The game is connecting to the internet but I have dropped to lvl 350 from 580 and my stardust dropped too. It would be great if your team could fix this. I am attaching the screenshots as you had suggested. Please restore my progress.
  • meme57
    meme57 Posts: 7

    Level 2

    Keeps telling me NO internet connection but I do have it. I can't not get any friends I reloaded game twice.

  • Lady_Choo
    Lady_Choo Posts: 26,053

    Hi @meme57 I am sorry you are having issues, the game is behaving annoyingly at the moment as regards the internet. The studio are aware and are investigating.

  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello @VioletWitch!

    Have you got Internet connection at the moment? If you do, please contact our Player Support team here so they can help you restore your progress.

    Have a magical day!! 🌜️

  • Lipsey12
    Lipsey12 Posts: 3

    Level 1
    Had no connection for 5days and no response as to when issue will be fixed
  • Doodiebunk
    Doodiebunk Posts: 7

    Level 2
    @Lipsey12. I have had the same problem for over a month with no resolution!!

  • Lady_Choo
    Lady_Choo Posts: 26,053
    Hi @Lipsey12 and @Doodiebunk thank you for posting. Nobody has resolution yet and we cannot give you a date when it will be fixed as we do not know ourselves. 
    This isn't down to any failings on anyone but unfortunately the studio are having trouble finding the root cause of it all. Keep an eye on threads like this as we will tell you when its fixed, but obviously haven't been able to say yet for that reason. 
    I hope it will be soon as a lot seem to be affected :( 
  • meme57
    meme57 Posts: 7

    Level 2
    Any word on the internet issue? I am  still having issues and I have tried everything. 

    Thank you
  • mneldo
    mneldo Posts: 1

    Level 1
    Same here

Hey! Would you like to give us your opinion?

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