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MicheleHogg
Best Answer
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Lola_Pop Posts: 6,020 Community Manager
Hello again, @MicheleHogg!
I'll gladly escalate this issue to our game studio. Could you please send us a short video where we can see how the game freezes in that level?
You can upload the video on youtube and then share the link with us, for instance. This way I can show the game studio exactly what's wrong in case they cannot reproduce the error.
Thanks a lot for your cooperation!!🤗
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Answers
That's very strange! And annoying for you! Have you tried out these few steps? Please let me know if the helped
🍭 Play Candy Crush Saga 🥤Play Candy Crush Soda Saga 👭Play Candy Crush Friends Saga
🍮Play Candy Crush Jelly Saga 🍏 Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love Haha@Lola_Pop Hi, thanks for the tips. I have the updated version, have uninstalled & reinstalled & shut down my device & restarted. Nothing has changed. I have been stuck on this level for 3 days & have dropped to 14th place in the Astral League. Still only 16 bubbles & feeling very frustrated.
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0 · Helpful Woah! Sweet Love HahaHello again, @MicheleHogg!
I'll gladly escalate this issue to our game studio. Could you please send us a short video where we can see how the game freezes in that level?
You can upload the video on youtube and then share the link with us, for instance. This way I can show the game studio exactly what's wrong in case they cannot reproduce the error.
Thanks a lot for your cooperation!!🤗
🍭 Play Candy Crush Saga 🥤Play Candy Crush Soda Saga 👭Play Candy Crush Friends Saga
🍮Play Candy Crush Jelly Saga 🍏 Play Farm Heroes Saga
- Report
5 · Helpful Woah! Sweet Love Haha@Lola_Pop Hi, thanks again for your assistance. My issues seem to have been resolved for now. Guess uninstalling, reinstalling a few times worked. My game was updated on Jan. 31st so I have the updated version. If it freezes again I will certainly upload to youtube. Thnx again & have a great day! ☺
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1 · Helpful Woah! 1Sweet Love Haha