level 2127 has frozen

I already had this problem with levels containing ghost bubbles, it was solved after shooting one bubble somewhere on the screen, doesn't that work for you ?

Hi O2KEEEPER

I helped someone who could not even start the game, because it crashed at startup.

I managed to figure out a solution that should be effective to many problems that is caused by some bug, virus or corrupt files.

Before you do anything, please read all this!

Note, that doing this kind of repair job can go wrong, and you might loose your progress. That would be very sad since you are at level 2127. I cannot guarantee that this will work, so please do it on your own responsibility, or do not do it at all. If you feel the description below is unfamiliar to you, maybe someone who knows more about Windows computers can help you.

Bubble Witch 3 Sage is a game delivered via Microsoft store. All applications from the store suffers from an inherent problem: If you uninstall the app, all data will be lost! (Ok some apps ask you for storage location, but this app does not.)

I have added an image below that shows how I did all the following steps.

All the data is stored in a location on you C disk unless you have configured your computer to install on some other drive.

Open a file explorer window (click on the folder symbol in the taskbar, or press the windows button and e).

Open this computer (this may all be translated to your native language).

Open the C disk (by double clicking).

Open the User folder.

Open the folder that has your user name on it. It might also be labeled 'Documents' or the equivalent in your local language.

Open the AppData folder. If you cannot see the AppData folder, try to type in the address bar, after what is already written, and add '\AppData' and the press Enter.

Open the Local folder.

Open the Packages folder.

Find the folder 'king.com.BubbleWitch3Saga_kgqvnymyfvs32'. That is the folder that holds all the game data, settings and many more important files.

Right-click on the folder 'king.com.BubbleWitch3Saga_kgqvnymyfvs32' and select 'Copy' (or whatever the equivalent is in your language).

Now you need to find a good place to copy this to, preferrably some other disk drive, or your documents folder.

Open a new file explorer, since you will need to use the previous location again.

Navigate to the place where you want to save the game's data and settings.

Right-click somewhere OUTSIDE of the files and folders list, and select 'Paste' (or whatever the equivalent is in your language).

Now you have a copy of your game that could be used to restore your game state.

I first tried to rescue the game by installing Bubble Witch 3 Saga on another computer, and then add all files from the folder king.com.BubbleWitch3Saga_kgqvnymyfvs32\LocalState. That worked!

So I got back to the computer that had problems, assuming some of the ohter files in king.com.BubbleWitch3Saga_kgqvnymyfvs32 was corrupt.

By uninstalling the app, the folder king.com.BubbleWitch3Saga_kgqvnymyfvs32 was also deleted, and presumably the corrupted file. (Uninstall by right-clicking the icon and selecting 'Uninstall').

Installing the app from the store again gave me a fresh and uncorrupt installation that worked, but the game progress was lost (of course).

Now, I copied the files and folders in the LocalState folder from the saved king.com.BubbleWitch3Saga_kgqvnymyfvs32 folder, and pasted them into the folder the game got installed in (see above how you found it).

Path is C:\Users\(your user name)\AppData\Local\king.com.BubbleWitch3Saga_kgqvnymyfvs32.

IF, and there is a big IF here, the problem was caused by some bug, virus or a file that got corrupt some way, and the problem was not in the folder LocalState, your game should be back in order now.

You can right-click this image below and save it to your desktop where you can view it a bit closer:

Hi Lamzila!

When you say 'the exact same issue' do you mean that you are also playing at level 2127, and that the solution proposed by kaiser1618 does not work? If so, this suggests that there might be a bug in the app and that only King can fix it. I suggest that you contact support.

Level 2127 has been frozen. The ghost bubbles remain in the middle of the screen, there is no way to destroy them and it does not advance to see the rest of the level, so it is impossible to pass it. Logged out and re-entered and remains the same.

I've seen more players happens the same, pleasefix the level, thank you