๐ฎ Beat your superstar and Win Gold Bars ๐ฎ HERE โจ
I'm getting "No Internet/connection Error message"! Reported to the Studio!
Best Answer
-
QueenB
Posts: 6,754 Community Manager
Hello all ๐
First of all, I would like to apologize for the delay on getting back to you with news with the connection issue!
Now here is what is happening...
The connection issue is still under investigation as this is something we have been unable to reproduce!
We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.
Disclaimer - What can affect connectivity:
- If you're commuting
- If the area where you're located is not remote
- if you are on VPNย
- If your mobile data plan has reached the monthly allowanceย
This is what we recommend:
Android -ย Delete the game app and clear Google Play Store cache:
1) Go to apps and find the app called 'Settings'ย
2) Locate the menu called 'Apps'ย
3) Scroll down till you find the 'Google Play Store'ย
4) From here click on 'Clear data' then clear cache.ย
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.ย
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices -ย Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari:ย http://www.imore.com/how-clear-stored-website-data-ios-7-safariย - (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
-ย ย How to reinstall!
Facebook:
- Try the stepsย here.ย
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the 3 lines
- Tap on the Help Center
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
Once we have further news on this, we will make sure to communicate this here.
ย
Thanks for your understanding and stay safe ๐
Answers
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Hahaย ๐ Want an undo button? Vote hereย ๐
Keep social distancing ๐ฅ Stay Local no trips to Barnard castle! ๐ฅ Protect your loved ones ๐ Do as they say, not as they do
Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!
- Report
0 · Helpful Woah! Sweet Love HahaPas de connexion depuis qq jours uniquement sur Hubble wish sagaย
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaApologies for that but welcome to the community
ย ๐ Want an undo button? Vote hereย ๐
Keep social distancing ๐ฅ Stay Local no trips to Barnard castle! ๐ฅ Protect your loved ones ๐ Do as they say, not as they do
Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!
- Report
0 · Helpful Woah! Sweet Love Hahaย ๐ Want an undo button? Vote hereย ๐
Keep social distancing ๐ฅ Stay Local no trips to Barnard castle! ๐ฅ Protect your loved ones ๐ Do as they say, not as they do
Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!
- Report
0 · Helpful Woah! Sweet Love HahaThanks
- Report
0 · Helpful Woah! Sweet Love HahaNot Yet @sixxy001 ๐ญ It looks like its a tricky one to fix.
I will ask though ๐
ย ๐ Want an undo button? Vote hereย ๐
Keep social distancing ๐ฅ Stay Local no trips to Barnard castle! ๐ฅ Protect your loved ones ๐ Do as they say, not as they do
Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!
- Report
0 · Helpful Woah! Sweet Love HahaI have a sort of update but none @sixxy001
The reason for the delay is its bigger than expected and not just easy to stick a bandage on. But the good news is, it is a priority and they have a team working on it. The CM is going to see if there is any more update, but at least we know they are hard at work on it ๐
ย ๐ Want an undo button? Vote hereย ๐
Keep social distancing ๐ฅ Stay Local no trips to Barnard castle! ๐ฅ Protect your loved ones ๐ Do as they say, not as they do
Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!
- Report
2 · 1Helpful Woah! 1Sweet Love HahaStill no fix?
- Report
0 · Helpful Woah! Sweet Love HahaNot yet @sixxy001 it seems to be a vastly bigger problem than they expected. ๐
ย ๐ Want an undo button? Vote hereย ๐
Keep social distancing ๐ฅ Stay Local no trips to Barnard castle! ๐ฅ Protect your loved ones ๐ Do as they say, not as they do
Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!
- Report
0 · Helpful Woah! Sweet Love Haha