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My Game is not working - (Now fixed)!
Tammy_Smith_1971
Posts: 6
Level 2
For the past week i have been trying to play Bubble Witch Saga 3 on my PC (Windows 10 Pro) and it loads the game but when i click on the play button the witch hovers over the level button and freezes. See following pictures:
On this screen i click on level 761. Then:
Now i Click on Play. Then:
This is all i get it will now load the level at all.
Please Help
Tammy Smith
Best Answers
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Hi guys!
The Game Team is investigating this and hopefully will find a fix soon.
Meanwhile, please try to play on another browser and see if that helps. Supported browsers are Google Chrome, Mozilla Firefox, Opera and Edge.
Clear also the cache and all cookies on the browser and make sure it's updated to the latest version.
If you're playing on a Windows PC, you can also download the game as an app from Microsoft Store HERE and play via the Windows app instead. When you open the game, connect it to Facebook and your levels will be synced.
Let us know how it goes!
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Answers
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Hi Elle- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Bubble Witch 3 Saga. I can understand your frustration. Let's get you back on track :-)
Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
You can find more information on our latest Blog too: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5
Let me know how you get on :-)
Have a magical week!
