Most recent IOS update has made the game freeze

ronnie387 · April 2020

Hi chicken slayer again

the captcha security check is froze and won’t let me send my comments as it won’t let me enter at the point as says “captcha loading.......” but doesn’t load

ronnie387 · April 2020

hi again chicken slayer

Been trying constantly to send a message of help but the captcha security link just states it’s loading but doesn’t send message without it. I’m now at a loss and frustrated. My one game I love to play is back to the beginning and I don’t even know what to do I tried exactly what you said but it’s the captcha that won’t load

please help or advise me

thank you so much for any advice on how I proceed

ronnie387 · April 2020

Screen shot of what I’m seeing

C4B2B2AE-C819-42C1-9E97-F1729A663FC4.png

Lady_Choo · April 2020

@ronnie387 which device are you using? You don't have an adblocker on do you as that might stop it?

ronnie387 · April 2020

It’s an iphone8 plus @Chicken_Slayer

ronnie387 · April 2020

Just had a reply from them @Chicken_Slayer didnt even know it had sent. Thank you for your patience and help 👍

egg123 · April 2020

https://community.king.com/en/bubble-witch-saga/discussion/comment/665186#Comment_665186

Oh, bummer :^(

So you guys would be able to restore my game progress even if it has not saved for a very long time now, after I delete and reinstall the game?

how does the process for restoring the progress go, do I have to attach a screenshot alongside my in-game username?

thanks again

Lady_Choo · April 2020

@egg123 as far as I am aware, you tell them which level you got to, although if you do have a screenshot, that's helpful, yes they will need a username but they will automatically have you passing every level until the one you have got up to. So you will have a generic score and I think 2* on each but I could be wrong. The best thing to do is email them via the link and they can tell you exactly 😊