Hi if the update is done the next thing is a uninstall and reinstall we dont like to recommend this as you will keep your progress but loose any boosters but this is the next option other than just ignore it as this is what the studio will ask if these steps have been followed and doesnt solve the issue before they will look into it more that's why I have asked all those with this issue to try trouble shooting first. Sorry for any inconvenience but this is what needs to be done first ๐๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
Hi Kim Elston. I Uninstalled the game, then reinstalled it. I see the chest now in back in the game. ๐. The sad part is the magic tree is gone!!! I'm hoping it will reappear soon..
Hi I thought the uninstall would fix it. For those who lost progress that shouldn't happen if your game is backed up to the king account. As anyone else followed my trouble shooting as if you have you should now get your chests. ๐๐๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
Hi I thought the uninstall would fix it. For those who lost progress that shouldn't happen if your game is backed up to the king account. As anyone else followed my trouble shooting as if you have you should now get your chests. ๐๐๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
@cindyballard ๐ hi please read above for my trouble shooting to solve your issues. Let me know how you get on. Good luck and have a starlistic day ๐๐๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
@Stiffy hi try logging out and back in to see if it resets your progress if not it will mean you're game isn't backed up anywhere therefore you would be better creating a new account and back it up to king. As as you progress if you have to ever do this process again at least you wont loose your progress ๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
treborslady, I Uninstalled the game, then reinstalled it. If you have boosters, you will lose them. So use them up before you uninstall the game. Everything else will be restored. The magic tree disappeared, but I got it back within the hour. All working OK now. ๐๐
@treborslady hi and a very warm welcome to our friendly community if you scroll up to the top you will see my trouble shooting in how to solve this issue. And if you scroll down and select page one you can see the full discussion. Let me know how you get on so I can track players in making sure they get this resolved. You have a starlistic day ๐๐๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
@KimElston thanks for your advice. I've started again!!! I've ensured King account is ok and even uninstalled and reinstalled to make sure!! Just one thing, I no longer have the tree or the challenge to reach the end of a level before other players. Is there a limit on the number of players that King is able to provide these items to?
@cyberella sorry to hear that but if your game is saved there is no way you should loose your progress. You're spells yes we know a reinstall loses those but not your progress. Let see what I can find out about this see if we can get you back to your original process. ๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
Comments
Hi if the update is done the next thing is a uninstall and reinstall we dont like to recommend this as you will keep your progress but loose any boosters but this is the next option other than just ignore it as this is what the studio will ask if these steps have been followed and doesnt solve the issue before they will look into it more that's why I have asked all those with this issue to try trouble shooting first. Sorry for any inconvenience but this is what needs to be done first ๐๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
- Report
0 · Helpful Woah! Sweet Love HahaOh great......just uninstalled and reinstalled on my tablet and now I'm back to level 1.
Fantastic, I'll not be bothering any more.
- Report
0 · Helpful Woah! Sweet Love HahaKim, I have version 684 currently installed. No additional updates. On automatic update.
- Report
0 · Helpful Woah! Sweet Love Hahahave they figured out this issue yet?
- Report
0 · Helpful Woah! Sweet Love HahaHi Kim Elston. I Uninstalled the game, then reinstalled it. I see the chest now in back in the game. ๐. The sad part is the magic tree is gone!!! I'm hoping it will reappear soon..
- Report
0 · Helpful Woah! Sweet Love HahaHi I thought the uninstall would fix it. For those who lost progress that shouldn't happen if your game is backed up to the king account. As anyone else followed my trouble shooting as if you have you should now get your chests. ๐๐๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
- Report
0 · Helpful Woah! Sweet Love HahaHi I thought the uninstall would fix it. For those who lost progress that shouldn't happen if your game is backed up to the king account. As anyone else followed my trouble shooting as if you have you should now get your chests. ๐๐๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
- Report
0 · Helpful Woah! Sweet Love Haha@cindyballard ๐ hi please read above for my trouble shooting to solve your issues. Let me know how you get on. Good luck and have a starlistic day ๐๐๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
- Report
0 · Helpful Woah! Sweet Love Haha@Stiffy hi try logging out and back in to see if it resets your progress if not it will mean you're game isn't backed up anywhere therefore you would be better creating a new account and back it up to king. As as you progress if you have to ever do this process again at least you wont loose your progress ๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
- Report
0 · Helpful Woah! Sweet Love HahaI keep getting the same problem every time itโs annoying, itโs saying Iโve got the key but nothing shows how can I solve this?
- Report
1 · Helpful Woah! 1Sweet Love Hahatreborslady, I Uninstalled the game, then reinstalled it. If you have boosters, you will lose them. So use them up before you uninstall the game. Everything else will be restored. The magic tree disappeared, but I got it back within the hour. All working OK now. ๐๐
- Report
0 · Helpful Woah! Sweet Love Haha@treborslady hi and a very warm welcome to our friendly community if you scroll up to the top you will see my trouble shooting in how to solve this issue. And if you scroll down and select page one you can see the full discussion. Let me know how you get on so I can track players in making sure they get this resolved. You have a starlistic day ๐๐๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
- Report
2 · Helpful Woah! 2Sweet Love Haha@KimElston thanks for your advice. I've started again!!! I've ensured King account is ok and even uninstalled and reinstalled to make sure!! Just one thing, I no longer have the tree or the challenge to reach the end of a level before other players. Is there a limit on the number of players that King is able to provide these items to?
- Report
0 · Helpful Woah! Sweet Love HahaI saved my game, deleted and reinstalled it only to go from level 2012 back to 1, having lost everything!!
thanks for really bad advice!!!! This absolutely sucks!! I spent a lot of money on bubble witch and your instructions lost me everything
- Report
0 · Helpful Woah! Sweet Love Haha@cyberella sorry to hear that but if your game is saved there is no way you should loose your progress. You're spells yes we know a reinstall loses those but not your progress. Let see what I can find out about this see if we can get you back to your original process. ๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
- Report
0 · Helpful Woah! Sweet Love Haha