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My Astral contest isn't working
I came in 2nd place and I opened up the contest to claim my prize, and I claimed prize, but as soon as I claimed prize the app shut down on me. I've tried to go back and get it to move on but it won't. I hit the continue button and it asks me to claim prize and I hit that button, and then it does nothing. I can't even get out of the contest. It's very frustrating. I've also missed the following Astral contest. The gold contest button is upper left side of screen and it has a red exclamation point. If this can be resolved I'd very much appreciate it. Thanks
Best Answers
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PrettyBubbles
Posts: 4,327 Superstar
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PrettyBubbles
Posts: 4,327 Superstar
Hi @Cane26 as we have not heard anything regarding this since may we presumed it was sovled as it was not the next step to help you as you have tried the first part of trouble shooting Is to do a uninstall. Please make sure your game is saved. The warning is you will loose any boosters as they are saved to your phone not your game. If you do this process once you have reinstalled the game play any level then log out and restart your device of your game is saved all progress will be restored. Let me know what you decide. With regard to spending your star dust the studio are looking into this and need some suggestions head over here https://community.king.com/en/bubble-witch-saga/discussion/303040/stardust-suggestions-for-the-studio#latest and go to bottom of the page select page 1 and have a read and please leave us your idea as once we get enough ideas we will pass them on to studio ๐ ๐๐
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PrettyBubbles
Posts: 4,327 Superstar

Answers
Can screenshot? Restart ur device n update to latest version. Check u got more than 2GB of memory left...
Stan
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1 · Helpful Woah! 1Sweet Love Haha**Edit by CM: Unsupported language**
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0 · Helpful Woah! Sweet Love HahaWelcome to our Communityย ๐ค
Sorry, but we only use English in the King Community, to make sure that everyone understands and can be understood.ย
Please feel free to re-post your question in English or visit Le coin des Francophones and one of our members will be happy to help you.
Thanks for your understanding and have a lovely day ๏ปฟ๏ปฟ๐๏ปฟ
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0 · Helpful Woah! Sweet Love Haha@Cane26, sorry to hear about these issues you are having ๐
Could you please send us a screenshot so we can see the issue you are describing and let us know which device you are playing on, Apple, Android as well as the game app version installed? How to take a screenshot!
Thanks ๐
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0 · Helpful Woah! Sweet Love HahaSo sieht es aus.
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0 · Helpful Woah! Sweet Love Haha**Edit by CM: Unsupported language**
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0 · Helpful Woah! Sweet Love HahaI'm actually using a kindle fire. I have no clue how to take screen shot on it. I'm on level 1932. Thanks
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0 · Helpful Woah! Sweet Love HahaI tried what stan1981 said but it didn't work. I appreciate it though.
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0 · Helpful Woah! Sweet Love Haha@Cane26 hi sorry that step didnt work from @stan1981 it was good advise as it usually does. So maybe now follow @QueenB s instructions as she has posted above for further help. Good luck ๐โญ
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0 · Helpful Woah! Sweet Love HahaLotti1
I have the same problem. Even after the update, it won't work. The home I have also completely finished, in the second level. Also there nothing works anymore, the climbing bean is still standing. Maybe someone can help. I have a Android/HUAWEI Thanks
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0 · Helpful Woah! Sweet Love Haha@Lotti1 hi it looks like you have completed the tree house and the cats are congratulating you. It will still stay there as the team are working on something new to continue using your stardust but we dont have a target date yet. Can you explain more about your other issue and I will help if I can โญ๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
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0 · Helpful Woah! Sweet Love HahaThanks for the answer.
With the other problem, the Astra competition is no longer responding. The contest is over. On screen with exclamation point. I am constantly being asked to claim my prize. Whatever I do and then nothing happens. I have to close the game and restart it to continue playing. It is quite frustrating.
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0 · Helpful Woah! Sweet Love Haha@Lotti yes this does seem a problem can you send a screen shot and I will see if I can get further information for you. The main thing is that you can get back into your game although closing and re opening Is annoying. ๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
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0 · Helpful Woah! Sweet Love HahaHere's my problem.
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0 · Helpful Woah! Sweet Love Haha@Lotti1 hi thanks but I can't see any red warning symbols you mentioned which is what I was looking for just the screens that annoyingly you have to keep to closing in order to play your game. ๐ค๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
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0 · Helpful Woah! Sweet Love Haha