๐Ÿฅณ Celebrate Level 3000 and get an Exclusive badge! HERE โœจ
๐Ÿ”ฎ Beat your superstar and Win Gold Bars ๐Ÿ”ฎ HERE โœจ
๐Ÿ”ฅ Hot right Now! ๐ŸŒถ
๐Ÿ”ฎ ๐Ÿง™โ€โ™€๏ธ Exclusive chance to help design a level! HERE

"No Connection" problem! (Reported to the Studio)!

1356

Answers

  • CougCoug Posts: 31 Level 2
  • Hey! Would you like to give us your opinion?

  • PrettyBubblesPrettyBubbles Posts: 4,327 Superstar

    @Coug hi if you have tried all the trouble shooting like checking your game is updated making sure it is saved and logging out then turn your device off and on then the only thing left to try is a uninstall and reinstall then restart your device to keep your progress but if you have boosters you will loose them. I can't promise this will work as the connection issue is still being a problem for some. I will raise it again to see were we are at. Sorry that you are experiencing this problem. ๐Ÿ˜”

    ๐Ÿ”ฎ BWS3 community contest is HERE Beat my score to win gold ๐Ÿ’ช Come and join us to have fun and win gold bars ๐Ÿ’ฐ



  • LynnW2LynnW2 Posts: 18 Level 2

    for several days when I try to play bubblewitch 3 It just says I am not connected to the internet. I clearly am and my signal strength is fine and all my other devices work. I don't want to lose my star cats and completed house. I was on a level in the 2200's.

    No one seems to be able to help with this, very frustrating.

    I was also prompted to change my password, then when I clicked that link it took me to a blank page. I finally had to use my alternate email and create a new user name and password, just to be able to get on here to ask for help

  • PrettyBubblesPrettyBubbles Posts: 4,327 Superstar

    Hi @LynnW2 sorry to hear that there are currently on going issues being looked at regarding connection. But there Is a couple of things we need to try before raising it further. The first is to make sure your game is saved so you dont loose any progress then log out then turn your device off wait about 30 seconds before turning back on. If this doesn't reset for you it would have to be a uninstall and reinstall we recommend this last as you will loose any boosters you have as they are saved to your device not the game. If you do this once you have reinstalled the game open it play 1 level then log out and turn your device off and on again to restore your levels. Let me know how you get on by typing @ then my name and select it from the drop down so as it turns black that way I will be notified of your answer.

    ๐Ÿ”ฎ BWS3 community contest is HERE Beat my score to win gold ๐Ÿ’ช Come and join us to have fun and win gold bars ๐Ÿ’ฐ



  • LynnW2LynnW2 Posts: 18 Level 2

    I can't save my game , because as I said in a previous question- I can't log in because the game keeps saying I have no internet connection. It had been saved on facebook, but now it is not showing on there.

  • PrettyBubblesPrettyBubbles Posts: 4,327 Superstar

    Hi @LynnW2 I have replied to the pm you sent me ๐Ÿ‘๐Ÿ™‚

    ๐Ÿ”ฎ BWS3 community contest is HERE Beat my score to win gold ๐Ÿ’ช Come and join us to have fun and win gold bars ๐Ÿ’ฐ



  • QueenBQueenB Posts: 6,754 Community Manager

    @LynnW2 and @KimElston how's it going? Need any assistance?



    ๐Ÿฌ Play Candy Crush Sagaย  ๐Ÿญย Play Candy Crush Soda Sagaย  ย ๐Ÿ‘ซPlay Candy Crush Friends Saga

    ๐Ÿคผโ€โ™€๏ธ Play Candy Crush Jelly Sagaย  ย  ย  ๐Ÿ‘ฉโ€๐ŸŒพ ๐Ÿ“Play Farm Heroes Sagaย 



  • PrettyBubblesPrettyBubbles Posts: 4,327 Superstar

    Hi @QueenB thanks for stepping in. Its much appreciated. I am just waiting for @LynnW2 to get back to me regarding the uninstall process which she sent me a pm message about. I will be sure to update you if I here anything๐Ÿ‘๐ŸŒž

    ๐Ÿ”ฎ BWS3 community contest is HERE Beat my score to win gold ๐Ÿ’ช Come and join us to have fun and win gold bars ๐Ÿ’ฐ



  • LynnW2LynnW2 Posts: 18 Level 2

    I tried everything you said to and I lost all my progress my cats and my Stella house. I was on a level around 2230 and it was over 2 years of play . I am beyond upset mad and sad

  • PrettyBubblesPrettyBubbles Posts: 4,327 Superstar

    Hi @LynnW2 I am sorry to hear that ๐Ÿ˜” I did say back to you in your pm that would happen if your game was not saved. Did you log out and turn off and on after your reinstall. I think @QueenB s offer of assistance is needed. So lets wait and see what she can do for you. ๐Ÿ‘๐ŸŒž

    ๐Ÿ”ฎ BWS3 community contest is HERE Beat my score to win gold ๐Ÿ’ช Come and join us to have fun and win gold bars ๐Ÿ’ฐ



  • eppslisa617eppslisa617 Posts: 7 Level 2

    I have been trying to play the saga 3 witch game but it is not connecting to internet. It only allows me to play the board but none of the special games to power up. Every time I clicked on the special games. It's tells me no internet connection. Am I the only one having this problem?

  • PrettyBubblesPrettyBubbles Posts: 4,327 Superstar

    Hi @eppslisa617 sorry you are having problems. No a few have mentioned the same. There is a couple of thinks we can try. First make sure your game is saved and up to date then log out and turn your device off for around 30 seconds. This may clear it. If not the next step would be a uninstall and reinstall process the warning is if you have boosters you will loose them. It is important your game is saved in order to keep your process. If you uninstall once you have reloaded the game play one level then log out and restart your device. Please come back to me with your feedback by typing @ then my name in your reply and select it from the drop down that appears so it turns black that way I will be notified. Good luck ๐Ÿ‘๐Ÿ™‚

    ๐Ÿ”ฎ BWS3 community contest is HERE Beat my score to win gold ๐Ÿ’ช Come and join us to have fun and win gold bars ๐Ÿ’ฐ



  • QueenBQueenB Posts: 6,754 Community Manager

    I hope @KimElston suggestions will come in handy ๐Ÿ˜Š

    Which device do you play on by the way?



    ๐Ÿฌ Play Candy Crush Sagaย  ๐Ÿญย Play Candy Crush Soda Sagaย  ย ๐Ÿ‘ซPlay Candy Crush Friends Saga

    ๐Ÿคผโ€โ™€๏ธ Play Candy Crush Jelly Sagaย  ย  ย  ๐Ÿ‘ฉโ€๐ŸŒพ ๐Ÿ“Play Farm Heroes Sagaย 



  • eppslisa617eppslisa617 Posts: 7 Level 2

    @KimElston I have tried everything you have mentioned and it has not improved.

Sign In or Register to comment.