Hi @eppslisa617 ok thanks for trying and including your device. This is as far as I can go with trouble shooting so I will ask our magical @QueenB to join for further assistance. Please be patient for more feedback as the team are very busy. ๐๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
Lets try clearing the cache on your Google Play Store.
Delete the game app once again and Facebook app if you happen to have it installed.
Go to apps and find the app called 'Settings'ย
Locate the menu called 'Apps'ย
Scroll down till you find the 'Google Play Store'ย
From here click on 'Clear data' then clear cache.ย Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.ย
Restart your mobile, install the gameย and see if it connects.
Hi @QueenB I had tried that as well and I was get nowhere. So I did a factory reset, it was working for a while until it started back to the no connection pop up. I then uninstalled the app and it started working, for about 10minutes. So now I just deleted it. I'm so annoyed with the whole thing now.
Hello, I had the same problem, my internet was fine but the game did not connect, I realized that I had to update it. Try to save your progress delete the game and download it again
Thank you for reporting this as well as the other players ๐
I've decided to merge all comments from other players that has the same issue so we can keep this in one place.
This has been reported to the studio and they are currently looking in to this. It's not as easy as we hope so I'm afraid this will take some time to improve.
There are some steps that could help but this is only for Android devices:
There is a configuration on the device that when activated means it keeps some of the old data and can cause issues like this.ย ย
To disable this option:
Openย Settings
Tapย Backup & reset
Tapย Automatic restoreย to disable the setting
ย After doing that, Iโd suggest to clean the game data through Settings>Applications>Bubble Witch 3.
Hope this helps for you Android users ๐ค
Apologies for the inconvenience caused and as soon as we know more, we'll update this thread.
I have android.. followed your guidance per what to do now it has totally reset my game back to level 1 and still wont connect to the internet, is this an issue that is going to be fixed? I really enjoyed playing this game but alittle pointless if it isnt going to hold a connection
@fayev Heya! Welcome to the king community! And the problem you are having a lot of other players have the same issue. It has been sent to the tech team to get it fixed itโs just going to take time. I know this stops you from playing the game. @QueenMia@QueenB do you have more information on this problem?
@shezstar95 Heya! Welcome to the king community! A lot of players are having the same problem. It has been reported to the studios to fix. Hopefully it does soon.
Has this issue of no internet connection ever been resolved - it has been this way since February and continues to this day. I am getting new levels to play but no access to magic tree; the trickies and starlight contest has never gone away. What gives??
I'm afraid we have no further news on this @Rocko_1๐
Are you making the sure the game app is up to date? Have you by any chance tried, disconnecting the game from Facebook/King account, started the device, connect the game app back and see if that helps?
I play on a laptop- windows 10; in mid April I was on level 117, two weeks ago I received levels up to 123; at this point I really donโt want to risk loosing all and going back to level 1.
Microsoft store shows no new updates available. I have not been able to save to Facebook account since internet connection went down. Occasionally when I open BW3 I will get last screen before internet connection stopped; it will show magic tree, that I had finished flower task and starlight contest. Then when I open game all goes away and no internet connection.
Answers
Hi @eppslisa617 ok thanks for trying and including your device. This is as far as I can go with trouble shooting so I will ask our magical @QueenB to join for further assistance. Please be patient for more feedback as the team are very busy. ๐๐
๐ฎ BWS3 community contest is HERE Beat my score to win gold ๐ช Come and join us to have fun and win gold bars ๐ฐ
- Report
1 · Helpful Woah! 1Sweet Love HahaLets try clearing the cache on your Google Play Store.
Let me know how it goes please ๐
๐ย Refer a Friend to Farm Community and get Rewarded!ย ๐
๐ฌ Play Candy Crush Sagaย ๐ญย Play Candy Crush Soda Sagaย ย ๐ซPlay Candy Crush Friends Saga
๐คผโโ๏ธ Play Candy Crush Jelly Sagaย ย ย ๐ฉโ๐พ ๐Play Farm Heroes Sagaย
- Report
0 · Helpful Woah! Sweet Love HahaHi @QueenB I had tried that as well and I was get nowhere. So I did a factory reset, it was working for a while until it started back to the no connection pop up. I then uninstalled the app and it started working, for about 10minutes. So now I just deleted it. I'm so annoyed with the whole thing now.
- Report
0 · Helpful Woah! Sweet Love HahaHello, I had the same problem, my internet was fine but the game did not connect, I realized that I had to update it. Try to save your progress delete the game and download it again
- Report
0 · Helpful Woah! Sweet Love HahaThank you for reporting this as well as the other players ๐
I've decided to merge all comments from other players that has the same issue so we can keep this in one place.
This has been reported to the studio and they are currently looking in to this. It's not as easy as we hope so I'm afraid this will take some time to improve.
There are some steps that could help but this is only for Android devices:
There is a configuration on the device that when activated means it keeps some of the old data and can cause issues like this.ย ย
To disable this option:
ย After doing that, Iโd suggest to clean the game data through Settings>Applications>Bubble Witch 3.
Hope this helps for you Android users ๐ค
Apologies for the inconvenience caused and as soon as we know more, we'll update this thread.
๐ย Refer a Friend to Farm Community and get Rewarded!ย ๐
๐ฌ Play Candy Crush Sagaย ๐ญย Play Candy Crush Soda Sagaย ย ๐ซPlay Candy Crush Friends Saga
๐คผโโ๏ธ Play Candy Crush Jelly Sagaย ย ย ๐ฉโ๐พ ๐Play Farm Heroes Sagaย
- Report
3 · 2Helpful Woah! Sweet 1Love Haha@QueenB Thank you so much! โบ๏ธ
- Report
2 · Helpful Woah! 1Sweet 1Love HahaThank you for your patience and understanding ๐คฉ
By the way, I just updated my last comment with some steps that might help Android users ๐คin case you've missed it.
๐ย Refer a Friend to Farm Community and get Rewarded!ย ๐
๐ฌ Play Candy Crush Sagaย ๐ญย Play Candy Crush Soda Sagaย ย ๐ซPlay Candy Crush Friends Saga
๐คผโโ๏ธ Play Candy Crush Jelly Sagaย ย ย ๐ฉโ๐พ ๐Play Farm Heroes Sagaย
- Report
1 · Helpful Woah! Sweet 1Love HahaIโm not an Android user but thank you for replying โบ๏ธโจ
- Report
0 · Helpful Woah! Sweet Love HahaI have android.. followed your guidance per what to do now it has totally reset my game back to level 1 and still wont connect to the internet, is this an issue that is going to be fixed? I really enjoyed playing this game but alittle pointless if it isnt going to hold a connection
- Report
0 · Helpful Woah! Sweet Love Haha@fayev Heya! Welcome to the king community! And the problem you are having a lot of other players have the same issue. It has been sent to the tech team to get it fixed itโs just going to take time. I know this stops you from playing the game. @QueenMia @QueenB do you have more information on this problem?
- Report
1 · 1Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha@shezstar95 Heya! Welcome to the king community! A lot of players are having the same problem. It has been reported to the studios to fix. Hopefully it does soon.
- Report
2 · 2Helpful Woah! Sweet Love HahaHas this issue of no internet connection ever been resolved - it has been this way since February and continues to this day. I am getting new levels to play but no access to magic tree; the trickies and starlight contest has never gone away. What gives??
- Report
0 · Helpful Woah! Sweet Love HahaI'm afraid we have no further news on this @Rocko_1 ๐
Are you making the sure the game app is up to date? Have you by any chance tried, disconnecting the game from Facebook/King account, started the device, connect the game app back and see if that helps?
Which device do you play on?
๐ย Refer a Friend to Farm Community and get Rewarded!ย ๐
๐ฌ Play Candy Crush Sagaย ๐ญย Play Candy Crush Soda Sagaย ย ๐ซPlay Candy Crush Friends Saga
๐คผโโ๏ธ Play Candy Crush Jelly Sagaย ย ย ๐ฉโ๐พ ๐Play Farm Heroes Sagaย
- Report
0 · Helpful Woah! Sweet Love HahaI play on a laptop- windows 10; in mid April I was on level 117, two weeks ago I received levels up to 123; at this point I really donโt want to risk loosing all and going back to level 1.
Microsoft store shows no new updates available. I have not been able to save to Facebook account since internet connection went down. Occasionally when I open BW3 I will get last screen before internet connection stopped; it will show magic tree, that I had finished flower task and starlight contest. Then when I open game all goes away and no internet connection.
- Report
0 · Helpful Woah! Sweet Love Haha