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Internet connection issues- IPhone 10 XR
Jared_Buttry
Posts: 265 
in Support
What’s the reason for the tree’s tasks not working? I have WiFi connection on
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Answers
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Hi @Jared_Buttry!
Sorry to see you're having this issue 😣
This is something the Studio is currently looking so it's an ongoing investigation. What you can try in the meantime is the following :
- Disconnect the game from Facebook/King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
- Restart the device and try connecting the game back to Facebook/King account and see if that helps.
Let me know how it goes 😉
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Is the boosters going to be lost if I clear cache?
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@Jared_Buttry Nope, as you are not deleting the game app 🙂
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My game is not connecting to internet? I can play but cant access astral leaque, my bonus prizes for bonus game disappeared and i cant connect to my profile to save. And it's not just this game, its other King games too. Anyone else dealing with this? this has been going on all weekend.
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I’ve almost the same thing
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I don’t get tree notifications anymore. I’ve game notifications on. What can I do to get those notifications again? I turned the notifications off & then turn it back on but didn’t work
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@QueenB I tried all the above steps, didn’t work
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So you're still having connection issue or missing notification issue?
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Yes
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Hi And a very warm welcome to you @gmverdi1976 . Sorry about it
will help you tag some of the experts to give you their kind assistance
Hope you get your game fixed through the helpful hints from the experts.
Best of luck and enjoy crushing 🍭🥂
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