Internet connection issues- IPhone 10 XR

Jared_Buttry · July 2020

What’s the reason for the tree’s tasks not working? I have WiFi connection on

QueenB · July 2020

Sorry to see you're having this issue 😣

This is something the Studio is currently looking so it's an ongoing investigation. What you can try in the meantime is the following :

- Disconnect the game from Facebook/King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).

- Restart the device and try connecting the game back to Facebook/King account and see if that helps.

Let me know how it goes 😉

Jared_Buttry · July 2020

Is the boosters going to be lost if I clear cache?

QueenB · July 2020

@Jared_Buttry Nope, as you are not deleting the game app 🙂

gmverdi1976 · July 2020

My game is not connecting to internet? I can play but cant access astral leaque, my bonus prizes for bonus game disappeared and i cant connect to my profile to save. And it's not just this game, its other King games too. Anyone else dealing with this? this has been going on all weekend.

Jared_Buttry · July 2020

I’ve almost the same thing

Jared_Buttry · July 2020

I don’t get tree notifications anymore. I’ve game notifications on. What can I do to get those notifications again? I turned the notifications off & then turn it back on but didn’t work