Elsa Superstar

Activity

• 
  kymicia → Elsa

  Hi, wondering if you can help, haven't contacted support yet...after updating I haven't been able to connect to the store or to spin to get moves when I'm at the end of a level. I play off my mobile and had to download off another app since play store says candy crush is not available in my region...any suggestions?

  0

  July 20
  • 
    Elsa

    Hi there, I am going to give you a couple of troubleshooting links for mobile devices. Choose yours below and let's see how that goes.
    IOS
    https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
    Android
    https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

    July 20
  • 
    asyiqinfaathir

    My level 1728(asyiqin)not find

    August 23
  • 
    Elsa

    I'm not sure what you mean that you can't find it. Were you playing through Facebook or the Kingdom because they would save your progress on their servers.

    August 23
• 
  1313megan → Elsa

  Loves all the badges

  0

  August 23
  • 
    Elsa

    Thanks! Have you gotten any badges yet?

    August 23
• 
  Brink → Elsa

  the game does not, I have updated and upgraded laptop is there not to. 
  There's also see Annex, the issue is at stake. 
  I have the game already removed and redone, but it does not help.

  0

  August 22
• 
  MelKS → Elsa

  Hi Elsa, I'm trying to change my profile picture in the game but nothing is working. Advice please! From MelKS 😊

  0

  August 22
  • 
    Elsa

    If you are playing the game through Facebook then it's your profile picture on Facebook that needs to be changed. If it's in the Kingdom then you have to go to king.com or log into the Kingdom on your mobile device and then go into the settings and you can edit your profile there. Let me know if you need pictures to show you where to go.

    August 22
• 
  Leony → Elsa

  https://www.youtube.com/watch?v=moSFlvxnbgk
  
  
  

  0

  August 20
  • 
    Elsa

    I love that song! This fall the new movie comes out and I want to see that too. My name was not popular until this movie came out.

    August 20
• 
  Beck_ → Elsa

  Helpe get past level 268

  0

  August 11
  • 
    Beck_

    Sorry,candy crush saga. Level 268

    August 11
  • 
    Elsa

    See if this guy's tip helps you clear it: http://candycrushsolution.com/level/268

    August 11
• 
  PAWANKUMAR143 → Elsa

  Hy cutipie 

  0

  August 19
• 
  lbv79 → Elsa

  Love all of ur series Play with my entire family Ty

  0

  August 8
  • 
    Elsa

    So who is ahead of who in the games?

    August 8
• 
  peejay → Elsa

  Hi elsa

  0

  August 7
  • 
    Elsa

    Hi @peejay, are you new to the community? What games do you play?

    August 7
  • 
    lbv79

    Friends soda crush Candy crush jelly

    August 8
  • 
    Elsa

    Hi lbv79, I'm not sure what you are saying. If it's to be friends for those games, there is no way to accept friendship here in the community to get lives from friends. You can only do that if you are logged in to Facebook or the Kingdom.

    August 8
• 
  queen_candy61whester → Elsa

  How buy ticket and unlock in next episode???(But playing in pc or King.com)

  0

  August 7
  • 
    Elsa

    king.com has some glitches so that's not going to work to get the tickets to move on to the next level. Can you play the game elsewhere? I don't know how long it's going to take the studio to fix the glitches on this website.

    August 7
• 
  queen_candy61whester → Elsa

  
  

  0

  August 7
  • 
    Elsa

    Are you trying to take my title away from me? I am Queen Elsa!

    August 7
• 
  Bradm → Elsa

  Thanks for that advice. A lot of good there being the icons for boosters if you can't get any...NO FAIR!!

  0

  August 7
  • 
    Elsa

    I know that it's no fair and I agree with you. I am hoping that the studio is working on some new events for us. Are you getting any at all? There is Mr. Toffee's Fair and Soda Squad.

    August 7
• 
  queen_candy61whester → Elsa

    <3I love you Elsa
  
  

  0

  August 7
• 
  Ccc1 → Elsa

  Hi Elsa. Again
  world ranking

  0

  August 4
  • 
    Elsa

    There are no records kept on world ranking so I can’t give you an answer where you rank world wide.

    August 4
• 
  Ccc1 → Elsa

  
  

  0

  August 4
  • 
    Elsa

    I have no clue what you mean by mundial ranking. I just went to Google to find out what this is. Do you mean world wide ranking? There is no data collected for it. I wish that someone would come along and start doing it for everyone.

    August 4
• 
  Ccc1 → Elsa

  Hi Elsa. I am in level 5105. Number 1 in mi ranking . Why i am not in mundial ranking. My nick name is Ccc1

  0

  August 4
  • 
    Elsa

    What is mundial ranking?

    August 4
• 
  SeraphicStar → Elsa

  Psst Elsa I just wanted to say great job on the CC Saga stories I really enjoyed them, and hope you make more! 😍

  0

  July 23
  • 
    Milescrisus

    Nice

    July 23
  • 
    Elsa

    Thank you for the compliment! Where did you find them? What game story would you be interested in?

    July 23
  • 
    SeraphicStar

    Um all of them I guess, I just like how they sound just like they came directly from the game studio 😁

    July 27
  • 
    Elsa

    Most of the information does come from the game except for Jelly where I had to create a story. I would do the other games but I din’t know the characters well enough. Did you find the Farm Heroes story?

    July 27
  • 
    SeraphicStar

    Actually no I didn't, but I don't really play Farm Heroes myself 😣

    July 28
• 
  wouldhurtafly → Elsa

  I miss the side games.

  0

  July 23
  • 
    Elsa

    Are you referring to CC Soda Saga?

    July 23
• 
  yaninam → Elsa

  Hi Elsa. I see you've been helping community a lot and was wondering if you can do same for me.  I lost all my levels yesterday. Emailed support and followed all steps by creating account and play level 1. After it I emailed them back with my last level 2540 and now I only get automated reply. Now it's level 2, but I did not play it as I don't know what would happend. Can you please help and guide me to bring levels back.   Thank you very much

  0

  July 16
  • 
    Elsa

    Did you email them back from their response to you? The automated reply I think comes on its own to let you know that they received it. It is usually followed up by someone replying to you. Check the subject on your email that you got from them. There should be a ticket number. If you do not hear anything by tomorrow, I'd suggest that you send them another email and make sure to use that ticket number. That is how they are going to see what your account and what they wrote to you. I don't know your time zone but they are 6 hours ahead of me and it's now 3:06 PM so it's 9:06 PM where they are. Wait until you see if you get anything in the morning. They can get your progress back so don't worry about it and don't bother playing level 2. Wait until they get you back on track and you can write me back here tomorrow ok?

    July 16
  • 
    Ashraf

    https://community.king.com/en/candy-crush-soda-saga/discussion/261211/back-to-level-1#latest

    July 17
• 
  jafriraheela_2007 → Elsa

  Plz guide me about level 963 .How it passed ?

  0

  July 13
  • 
    Elsa

    What game are you talking about? Candy Crush Saga? I'll give you a link for that game but if it's not that game then I need to know which one.
    
    https://candycrushsagaallhelp.blogspot.com/2015/05/candy-crush-saga-level-963.html

    July 13
  • 
    telford

    Ha

    July 14
• 
  Munk → Elsa

  Hi, Elsa. I noticed you tried to help Liah in January with issues that she was having. I believe i am having the same ones.  It started the other day after viewing the message from King about getting to level 5000.  I lost my player icons, the daily booster wheel that gives boosters and extra moves, and the boosters for collecting "c"candies. I get the the no connection message with that one but I have my WiFi connection. Also, King icon will not let me login to account. It says unknown connection error but i am able to play and progress levels. Not much fun without special features. I play through King.com. I have no Facebook account. Any ideas?

  0

  July 13
  • 
    Elsa

    There are a few glitches on king.com and the studio is trying to find a fix. You could try Facebook or if you have any mobile devices you can connect to your Kingdom account from there. There are glitches this weekend also in Windows 10 and one player cannot get the events on her tablet. I am waiting until they are back in the office on Monday to report the new glitches. Not sure how long it’s going to take to fix King.com so you might have to find another way of playing. You could start a Facebook account and sync the 2 accounts together so you will have your progress.

    July 13
• 
  Ashraf → Elsa

  

  0

  June 21
  • 
    Elsa

    Nice animation! I will add more character images to your message during the day today.

    June 22
  • 
    Ashraf

    💕💖

    June 27
  • 
    jack2122

    hi someone has the android

    June 27
  • 
    jack2122

    download apk pet rescue saga

    June 27
  • 
    Elsa

    Are you trying to download the game or asking me to download it? I tried that game and I don't like it.

    June 27
  • 
    jack2122

    yes it worked

    June 28
  • 
    Elsa

    What worked?

    June 28
  • 
    jack2122

    yes

    June 28
  • 
    jack2122

    search link https://android-1.com/en/135-pet-rescue-saga-mod.html

    June 28
  • 
    Elsa

    I'm not sure what you are trying to tell me. Are you saying that you are happy that you can get the game?

    June 28
  • 
    jack2122

    yes i got the game

    June 28
  • 
    Elsa

    Great! Don't forget to enter the contests for the game.

    June 28
  • 
    jack2122

    infinty boosters infinty lives and 150 moves

    June 28
  • 
    jack2122

    bye elsa

    June 28
  • 
    jack2122

    play gaming site king

    July 13
  • 
    Elsa

    Hi jack2122, if you are playing the game on the King site then you have to be aware of all the glitches. The study is working on a fix but it's taking a while.

    July 13
• 
  overlyinked → Elsa

  Hey toy

  0

  July 11
• 
  QueenB changed the profile picture for Elsa.

  

  July 1
  • 
    Chicken_Slayer

    Looking good!

    July 1
  • 
    Lim

    Wow! It's beautiful! 👍

    July 1
  • 
    Foley1362

    Love it 👏🏻👏🏻👏🏻

    July 1
  • 
    Ashraf

    Amazing picture :) you are now a new character from the games 💕💖

    July 1
  • 
    MightyWolf15

    You are now a character in Candy Kingdom! Wow congratulations! Thank to QueenMia

    July 12
• 
  Mim_ → Elsa

  Elsa I have been frozen out again trying to send a photo for competition. Could you please send me another to it

  0

  March 6
  • 
    Elsa

    Do you want the link to the contest? If so, here it is: https://community.king.com/en/blossom-blast-saga/discussion/252396/show-your-flowers-and-win-gold-bars/?fbclid=IwAR3G1IxLQf68y46sWMu2Z9u5_R6g3ppzljONNP33qG7dgBaD6Xcq5RNUu9w

    March 6
  • 
    metwo2

    Elsa, I tried to post a screenshot of my Id but it gave me error “2 characters “ short. I can’t delete it either. Guess I needed some text. Thanks
    Metwo2

    May 3
  • 
    Elsa

    You should be able to get back in. Look at the setting button and click on it. You should see an edit and then you can go back in to fix it.

    May 3
  • 
    gypsynhobbes

    How in the world do you complete level 3388 in Candy Crush?

    July 1
  • 
    Elsa

    Hi there, check out this tip for level 3388. She is very good at writing tips so you might want to hold on to her link for future levels.
    https://candycrushsagaallhelp.blogspot.com/2018/05/candy-crush-saga-level-3388-tips-and.html

    July 1
• 
  cx58 → Elsa

  I play via Facebook only x

  0

  June 28
  • 
    Elsa

    Now I can’t remember what you wrote.

    June 28
• 
  Elsa earned the 500 Insightfuls badge.

  You received 500 Insightfuls and that is UN-BE-LIEVABLE!

  June 27
  • 
    Ashraf

    Congratulations Elsa 😉
    🎉🎉🎉🎉🎉
    🎉🎉🎉🎉🎉
    🎉🎉🎉🎉🎉
    🎉🎉🎉🎉🎉
    🎉🎉🎉🎉🎉
    🎉🎉🎉🎉🎉
    🎉🎉🎉🎉🎉
    🎉🎉🎉🎉🎉

    June 27
  • 
    Lim

    Congrats! 🎉🎉🎉

    June 27
  • 
    Elsa

    Thanks guys! That's a nice surprise to wake up to!

    June 27
• 
  Spinnifix → Elsa

  Hello Elsa

  
  

  I read a lot here and slowly feel that there are more big problems with the mobile devices and apps than with the PC.

  
  

  Although I already realize that I can hardly play anymore.

  
  

  I will see when it comes to me.

  
  

  Greetings Peggy

  0

  June 26
  • 
    Elsa

    Hi Peggy, I haven't been playing that much lately because the levels are too difficult. I never even play on my computer because I remember when I used to open the game it always had me back at level 1 and I had to replay it to get my progress back up there. So I only play on mobile now (iPad and iPhone). I don't know what to tell you but I surely know what you are experiencing. Are you seeing messages saying that the problems are happening more on mobile or are there more players just playing on mobile?

    June 26
  • 
    Spinnifix

    Hello Elsa
    
    Thank you for your answers. On the Pc is now: 1. Some games just load and don't come in.
    2. it starts to hang in the game. 3. You are thrown out of the games, then the shield error comes and try to find a solution. The browser doesn't care. So I hardly play any more.
    
    Can only wait until autumn is. I hope I don't have as many problems then with playing as the players report. Because that with the Save level is new territory for me, I don't know.
    
    And so on...
    
    Greeting Peggy

    June 26
  • 
    Elsa

    There was a problem this week with Facebook and the games not loading so that's what you might be getting. I asked in my Facebook group if anyone had trouble and what country they were in. Only 2 answered - Turkey and Canada. But then it fixed itself. That might be what you are experiencing too. What browser are you using? I only play on Firefox. I sure hope that these problems get fixed before autumn.

    June 26
  • 
    Spinnifix

    Hello Elsa
    
    No, the errors are not
    more fixed. Nothing is done about the PC version anymore. I have been aware of this for a very long time. But I always tried to get over it.
    
    I'm not in Facebook just KC.
    
    Because of me, it should be so now. In the summer I am hardly at home. Have celebrations and holidays.
    
    I'll see what happens to me. Because then I buy a tablet. And I hope I get through the levels better.
    
    Greeting Peggy

    June 26
  • 
    Spinnifix

    Hello Elsa
    
    You wrote that there is now the community on the mobile devices.
    
    I wonder if it is only in English again or that it has been adapted to many languages!
    
    Would be helpful. Because to write Here I would have to write to the PC and thus more complicated. Because i have my translation from google Chrome.
    
    Greeting Peggy

    June 26
  • 
    Elsa

    I think it's only in English because it would be the same as in the community. I just checked on my phone and it's in English.

    June 26
  • 
    Spinnifix

    When I came in and complained about a language, it was said that it would be worked on. Now it comes in on the mobile devices and it still doesn't work. I don't understand, because there is always talk of mobile and better devices. Could it have brought the language in for the country in particular!

    June 26
  • 
    Elsa

    I have no idea. I'm not a programmer. I would think on mobile devices that you can switch languages so maybe their help center might get switched if the language on the phone is changed. I only use English so I don't know about the others.

    June 26
• 
  Elsa earned the 250 Answers badge.

  Is there *anything* you don’t know?

  June 24
  • 
    Lim

    Congrats! 🎉🎉🎉

    June 24
  • 
    Foley1362

    👏🏻👏🏻👏🏻

    June 24
  • 
    Ashraf

    Wow that is amazing .. 🎉🎉🎉
    Congratulations

    June 25