Elsa Superstar

Activity

• 
  Ashraf → Elsa

  Hi I need help
  I want to know how to be allowed to have signature in comments

  0

  April 16
  • 
    Elsa

    Hi Ashraf, you have to get 4 stars and 200 posts to get the option to create your signature!.
    Follow this link to learn how to get the stars: https://community.king.com/en/candy-crush-friends-saga/discussion/comment/191721/#Comment_191721

    April 16
• 
  mashawelsh → Elsa

  You are doing great. Good job 😁

  0

  April 13
  • 
    Elsa

    Thanks for the compliment.

    April 13
• 
  ihabjamal35 → Elsa

  Who can help me  how can return to my level 1800. 

  0

  April 13
  • 
    Elsa

    First you have to get your user ID # by following the steps on here: https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
    Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
    They can manually go into your account and get your progress back.

    April 13
• 
  Spinnifix → Elsa

  Good morning Elsa!
  
   Are you going to give that away from the 30 mins still cut down?   If not, please tell me: where to do it!
  
   Thanks and best regards Peggy

  0

  April 11
  • 
    Elsa

    It's better coming from you as a player than me as the Superstar. They want to hear from the players. Did you see the new Ideas section? Start an idea with it.

    April 11
• 
  Tutta → Elsa

  Som na fóre nová, ale candy hry hrám dlho pridajte si ma na facebook budem posielať životy.  Eva Jánska, Slovwnsko, mesto Nitra (obrázok srdce) 

  0

  April 11
  • 
    Elsa

    This is my Facebook group: https://www.facebook.com/groups/1256376507828809/ Please add your name and I will approve you for membership.

    April 11
  • 
    Elsa

    It should have been hyperlinked. The name of the group is: Candy Crush Saga, Soda, Jelly and Friends Saga.

    April 11
• 
  Spinnifix → Elsa

  Hello Elsa
  
   Question: Did you pass this on with the 30 minute reduction? Otherwise I have to do it somewhere. I do not know where else !!!
  
   Greeting Peggy ♥

  0

  April 10
  • 
    Elsa

    No I didn't pass it along to anyone. Sorry about that.

    April 10
• 
  Spinnifix → Elsa

  Dear Elsa!
  

  
  

  Unfortunately I had to write you directly into the profile. This community Page had a technical error. The section when I asked for life with the 30 minutes had always just loaded. I've tried Mozilla Firefox and Google Chrome over and over again. Even the field to shrine was different than in the other areas. In the other areas I could always write. It was strange. I just wanted to tell you that you do not wonder.
  

  
  

  All the best Peggy ♥
  

  0

  April 10
  • 
    Elsa

    There was a problem yesterday. Clear out your drafts and then you should be able to type again.

    April 10
• 
  mohitsahani → Elsa

  Hi

  0

  April 9
  • 
    Elsa

    Hi, do you have any game questions for me?

    April 9
• 
  songmanseh → Elsa

  Hi Elsa,

  Is it possible to change the language in candy crush app on mobile device?

  
  

  Thanks :)

  0

  April 8
  • 
    Elsa

    Hi songmanseh, yes you can change the language by going into your settings. I just looked at my iPhone and I went into the General settings and it's located in "Language & Region". You choose your language and I would think that it should change it in your games. Let me know if it does.

    April 8
  • 
    songmanseh

    Hi Elsa, thank you fo much for your reply! But I realized that changing language in setting doesnt help to change in game ><

    April 8
  • 
    Elsa

    Oh wow! Did you trying googling it to see if that gets you the answer?

    April 8
• 
  Acarmos72 → Elsa

  Hi Elsa.  
  I would report a cheater... yesterday I was in the 1st place in the colour bomb contest but in 7 hours a player got over 10900 points.
  It is impossible to get in few time so many points. His name is Osni Sidnei. I think this insane point is not true.  Thanks 

  0

  March 4
  • 
    Elsa

    Thank you for letting us know. King looks into cheats and cheat engines but I do not know how much they can do about the individual players using these tools. I do know that in the challenges the reason why the rewards are not given straight away is because they review the accounts where players have cheated so they don't get the rewards.

    March 4
  • 
    Wiggles777

    That brings back memories

    March 18
  • 
    SeraphicStar

    Um couldn't they block those players that cheat? I would think they should be able to as cheating makes it very easy for them to beat legit players in contests also... 😒

    March 21
  • 
    Elsa

    I don’t know what programs they use so I have no clue if they could block them.

    March 21
  • 
    Taf_2049

    If the player plays without connection nd keeps getting the booster you can not see his progress but while connecting to Internet then you can see the progress i think that's why

    April 6
  • 
    Elsa

    Taf_2049, where are you playing the game - mobile or computer? Are you referring to a specific event?

    April 6
  • 
    Taf_2049

    I am praying from a mobile phone and when i am offline and still got the booster it will b added to my point but wont see my progress but when i got back online if my point is better than the other the rank will b updated may b thats the case

    April 6
  • 
    Elsa

    I never thought of that before! You won't have your progress until you are online and connected with Facebook or the Kingdom. You can play online without them but if you do then you can lose your lives and progress at any time.

    April 6
• 
  nastynasty371 → Elsa

  Very great

  0

  March 30
• 
  1520836804 → Elsa

  I really hate when Candy Crush makes me used all my boosters and still not able to pass level 4291 stock for days, Not just wasting boosters but also wasting time. Does anyone really believe Candy Crush is fun?

  0

  March 27
  • 
    Elsa

    Well think of it this way. How many players actually come here and complain? We think it’s a lot but if you think that there are millions that play and maybe 100 complain then there must be more that enjoy playing. I think that is how the studio sees it. I play a few of their games so after trying a game :or 4 times I give up and go to the next game. When I get totally fed up I watch TV instead.

    March 27
• 
  hirenwebs → Elsa

  Hello, I have completed 53 levels this week and number 1 position amongst my friend team. Can you please advise which rewards I would be gifted in app by end of Sunday? This is my first experience so I'm excited to hear 
  Thanks,
  Hiren.

  0

  March 23
  • 
    Elsa

    Not everyone gets a reward. This started out without any rewards but recently some players have started saying that they got rewards. I believe that it is still in testing so some players were randomly chosen to get the rewards. I haven’t seen this in my game for a very long time so I am no longer a tester.

    March 23
• 
  Rathore86 → Elsa

  hi, 
  how are you ? I'm Rathore , 

  0

  March 15
• 
  Mim_ → Elsa

  Elsa I have been frozen out again trying to send a photo for competition. Could you please send me another to it

  0

  March 6
  • 
    Elsa

    Do you want the link to the contest? If so, here it is: https://community.king.com/en/blossom-blast-saga/discussion/252396/show-your-flowers-and-win-gold-bars/?fbclid=IwAR3G1IxLQf68y46sWMu2Z9u5_R6g3ppzljONNP33qG7dgBaD6Xcq5RNUu9w

    March 6
• 
  pleiades → Elsa

  Hi.
  my Mom updated her candy crush saga app and the game took her back to level one she lost levels and progress was saving and is logged in through her king account never connected through facebook
  any help or advice is greatly appreciated.
  thank you
  -Laura 

  0

  March 1
  • 
    Elsa

    Of course I can help you with that! Unfortunately we cannot do any progress here in the community so I am going to ask you to complete a contact form. But before you do that she needs to get her user ID # by following the steps on this link: https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
    
    Then complete the contact form from this link: https://soporto.king.com/contact
    
    Make sure to choose this topic: Problems with my game
    and this subtopic: game didn't save
    
    Include the level that she should be at and they can manually go into her account and get her back on track.

    March 1
  • 
    pleiades

    Thank you for all your help I followed all the steps and sent the information to support.
    Have an awesome day.

    March 1
  • 
    Elsa

    Thanks you too and happy crushing!

    March 1