Cezdiamond

Community Manager

Comments

  • Hi Ozzie- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in Lost fb progress on facebook on Candy Crush Saga Comment by Cezdiamond March 2017
  • Hi Robin- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in I love candy crush saga but back in December there was trouble with the game. Comment by Cezdiamond March 2017
  • Hi there!- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in my game crashed on my cellphone, and i lost all my boosters Comment by Cezdiamond March 2017
  • Hi Mallouk- Thanks for posting on King Care. You may have noticed that Roadblocks in the game have changed slightly. I have added your question to the main thread o that you can find a little more information :-) https://care.king.com/en/candy-crush-saga/roadblocks-659693352 I hope this helps! Have a sweet day 
    in Moving to another episode Comment by Cezdiamond March 2017
  • Hi there- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in I was returned to level 1 after reinstall windows 10. How can I reach my game level. I was at 1100 Comment by Cezdiamond March 2017
  • Hi Dee- Thanks for posting on King Care. Welcome to the community :-) You have certainly come to the right place to make new friends who also play the games. We look forward to hearing some of your tips on how to pass some those tricky levels! Have a lovely week!
    in I need to find new friends Comment by Cezdiamond March 2017
  • Hi Jenn- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in Reset to correct level Comment by Cezdiamond March 2017
  • Hi Anna- Thanks for posting on King Care. We appreciate you taking the time to provide us with this feedback. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak certain features and test them on certain platforms. At the moment Sugar Drops is not…
    in Sugar drops dissapeared W10 Comment by Cezdiamond March 2017
  • Hi Roberta- Welcome to King Care. Thanks for your post. I have checked your account and I can see that level 1782 is correctly saved to our servers. It appears that some players are having some problems viewing their progress. If you are playing on an iOS device, please could you try these steps? -Delete the Facebook app…
    in Ticket id's 4908525 & 4858577 Comment by Cezdiamond March 2017
  • Hi there- Thanks for posting on King Care. I am really sorry that you had this unpleasant experience. I can understand your frustration, let's make things right again. I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As…
    in After using FOUR boosters, I complete a frustrating level on CC. Before finishing score calculations Comment by Cezdiamond March 2017
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