Lola_Pop

Community Manager

Comments

  • Hello everybody! I'm very sorry, I missed this thread! Please accept my apologies. 🙏 I've just asked the Studio team about this issue. Meanwhile, I'd ask you to please follow these troubleshooting steps which may help you out. If you have got an Apple device (iPhone or iPad), please try out these steps; if it's an Android…
    in No Internet Connection in the game-Fixed! Comment by Lola_Pop April 2020
  • Hello @jtizzy and @jpleone! Welcome to our adventurous Community!! I'm sorry you're having connection issues in the game- let's try to solve them now. If you have got an Apple device (iPhone or iPad), please try out these steps; if it's an Android device, use these steps instead. I hope it helps!! Cheers!!
    in Which level are you on? 🧐 Comment by Lola_Pop April 2020
  • Hello @Baba_Booey ! Welcome to our Community and please accept my apologies for the delayed answer! Can you please tell me more about the issue? Do you get any error message when you try to connect to Facebook? Are you getting connected to the wrong Facebook account?
    in No Internet Connection in the game-Fixed! Comment by Lola_Pop April 2020
  • @Sharonatoo , I'm sorry you feel like that. I wanted to share these steps once again as they have really helped many people- and they have told us so. But I understand it's frustrating if they don't solve the issue in your case and I can assure you the team in the Studio are investigating. Please accept my apologies for…
    in “No connection to internet”. - Reported! Comment by Lola_Pop April 2020
  • Hiya!! As our Superstar @Sukanta_Biswas says, the Internet can be a bit slow these days. However, it can be very useful to keep the following in mind: The connection issue is still under investigation as this is something we have been unable to reproduce! We have tested this on multiple devices with different operating…
    in “No connection to internet”. - Reported! Comment by Lola_Pop April 2020
  • Hello guys!! @Jared_Buttry - thanks for your message, I've added the Gold Bars to your account now 😁 @siti_payung , can you please send me your game ID? 😊 And if you want to have more fun, head over to our Beat the Superstar competition here !!
    in (FINISHED)Guess the Yeti Girl name and Win Gold Bars! Comment by Lola_Pop April 2020
  • Hello Jellylicious friends!! Congratulations, I've added your badges to your profiles now, so welcome to the Club!! 🤗
    in Are you part of the 1000 Club? Collect your badge here! Comment by Lola_Pop April 2020
  • Hello @JustNiQQ ! We've asked the Studio team for an answer on the missing Kimmy's Arcade event and you can read the answer here. 🤗 I hope this helps!!❤️
    in Where is Kimmy’s Arcade? Comment by Lola_Pop April 2020
  • Dear Community, I can understand your feelings (I climb the hill whenever I can, too), and we'll pass the feedback to the team in the Studio. However, please keep in mind this is a test to improve the game, so it will not last forever, and it can lead so something even better in the future. 😁
    in Update on the Bubblegum Hill event (24th of April) Comment by Lola_Pop April 2020
  • Oh, @carolanne53 , I'm sorry for that! I don't know if it's your case, but an awesome fellow player and Community member, @ShannaSkywolf , posted this some time ago. Just for your information- I hope it helps! ❤️
    in Let's stay apart, but play together! Comment by Lola_Pop April 2020
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