MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Helder, Thanks for your feedback which has been send to the Game Studio for Candy Crush Saga. Kind regards, - Mark, Team King Care
    in Feature request: allow turning off eye-candy animations (resource-consuming, cause battery drain) Comment by MarkHawk August 2016
  • Hi Teresa, I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…
    in Progress lost.. Comment by MarkHawk August 2016
  • Hi Patty, I have checked your game account and found the following transactions: On 18th of July you won 1 gold bar in the Daily bonus bringing your account to 8 Gold bars. On 27th of July you won 1 gold bar in the Daily bonus. On 29th of July you used 9 gold bars for 5x extra moves. On 6th of August you won 1 gold bar in…
    in losing my gold bars Comment by MarkHawk August 2016
  • Hi Engel, I have checked your game account and can see that you had 8 gold bars on 18th of august. On 21th of august you used 6 gold bars for extra spin on the Wheel Of Booster. On 24th of august you won 1 gold bar in the Daily bonus. You currently have 3 gold bars in your game account which matches the above transactions.…
    in my gold bars just dissapear. Comment by MarkHawk August 2016
  • Hi Georgia, I am sorry that you have experienced an issue with your game progress in Candy Crush Soda Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the…
    in My levels disappeared Comment by MarkHawk August 2016
  • Hi Farmer Tracy, Thanks for your feedback which now has been send to the Game Studio for Farm Heroes Saga. Kind regards, - Mark, Team King Care
    in Changes to level 1351 Comment by MarkHawk August 2016
  • Hi Nisha, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Lost progress Comment by MarkHawk August 2016
  • Hi janetd1103, I have checked your game account and located the issue. You will now have all animal helpers available in the game. Kind regards, - Mark, Team King Care
    in Not receiving credit for the animals in level 671 - how do I fix it? Thanks Comment by MarkHawk July 2016
  • Hi LMF, The Animal Companions are only available until level 1110 in Farm Heroes Saga. Our Developers are constantly monitoring our games and take many factors into consideration when making any updates to the game. Every level is always thoroughly tested to make sure that it offers the right balance of challenge and fun…
    in Farm Heroes Saga - final three animals Comment by MarkHawk July 2016
  • Hi Tan, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Lost all my records after changing phone Comment by MarkHawk July 2016
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