MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Hilary, Kindly look for the envelope icon, top right corner of King Care. It is located between the 'Log out' link and your avatar. In case you can't see it then please try from another computer. Kind regards, - Mark, Team King Care
    in no envelope at the top of the screen Comment by MarkHawk July 2016
  • Hi 陳宁, I suggest you create individual profiles on the mobile device. This way every member can have their own settings and maintain correct connectivity to the game. In case you want to manually disconnect the game then kindly log into the Facebook account the game is currently connected to, then go into Facebook…
    in candu crush game locked to one facebook account Comment by MarkHawk July 2016
  • Hi Tinna, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Hi there, I was playing soda crush on my iphone6. It is synced to my fb account. it isn't anymore Comment by MarkHawk July 2016
  • Hi Miki, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Lostt all progress! Comment by MarkHawk July 2016
  • Hi Tom, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in I have two facebook accounts and i accidently signed in the wrong on candy crush soda. I was at 535 Comment by MarkHawk July 2016
  • Hi Marie, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in farm heros saga completed level not advancing to next level Comment by MarkHawk July 2016
  • Hi Abi, I am sorry that you have experienced an issue with receiving your winning items in Farm Heroes Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the…
    in Gold Bars Comment by MarkHawk July 2016
  • Hi Lorac, I am sorry that you have experienced an issue with your bonus. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team…
    in where are my 25 free gold bars Comment by MarkHawk July 2016
  • Hi Charlene, I am sorry that you have experienced an issue with your purchase in Candy Crush Soda Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…
    in Candy Crush Soda Took My Money?! Comment by MarkHawk July 2016
  • Hi Bennett, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in I won the fishing challenge and never received the bonus. I claimed it, but never received it. Comment by MarkHawk July 2016
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