Snow_Rider

Community Manager

Comments

  • Hi there! I’m sorry to hear about this 😔 Just to clarify, would you like us to delete your community account? If so, please confirm, and we’ll take care of it.
  • Hi there! 👋 If you’ve noticed that Mystery Mountain or other events aren’t showing up, it might be due to A/B testing. But here’s a little tip: try keeping your game updated to the latest version—sometimes those events pop back up once the testing wraps up. Thanks a bunch for your patience and understanding—it means a lot…
  • Oops! Sorry for the wait 🙏 It seems the Gold Bars didn’t reach your game account. They should be available in your game now 😉
  • Hi there 🐶🐱 Our levels can seem challenging, but rest assured, Level 7876 is definitely beatable. Sometimes, all it takes is a fresh strategy or a new perspective to turn things around. Keep trying, and you'll conquer it in no time!
  • Hi 👋 I’m so sorry to hear you’re having issues with the event. I recommend contacting Player Support: https://soporto.king.com/contact. The team will be more than happy to help you find the best solution!
  • I'm truly sorry to hear that my message gave this impression. While we wish the new design would be positively received by everyone, we want to be transparent and share that, for now, the Studio has decided to keep the current design. However, if there are graphic issues that are blocking or negatively affecting gameplay,…
  • Today! Stay tuned for updates here 😉
  • Hello! 👋 Unfortunately, we don't support our games on Mac desktops. However, you can still enjoy Candy Crush Jelly Saga on your iPhone or tablet. If you have any other questions, feel free to ask! 😉
  • Hello there! Thank you for your patience. Unfortunately, we're not planning to revert to the old design or offer an option to switch between the two. I've posted a detailed explanation in the thread, and I encourage you to check it out. If you're experiencing issues with the new design, I kindly ask that you share as many…