Snow_Rider

Community Manager

Thank you so much for letting us know! The Studio is on it!

Hello pet savers! 🐾 First and foremost, thank you for reporting the issues and raising your concerns about the Trick or Treat event. I have some important notes for you: Game crashes: last week we released a hotfix to solve the crash issues. To ensure it takes effect in your game, it's important to keep your game…

Thank you for bringing this to our attention ☺️ Rest assured, out level design team is looking into it!

Thanks for the details! I've reported it to our level designers. Could you please specify the level? It'd be helpful for us to investigate it further ☺️

Hey! What level are you playing? Do you have the game and the device updated?

Hey Pet Rescue players! I have exciting news for those dealing with game crashes. The Studio rolled out a hotfix - a code that should fix these crashes. Meaning that the game is getting back to normal. If you're still having issues, please be aware that there could be a delay and the fix might not show immediate effects in…

Hey @Kiraneries! I'm so sorry to hear this. I've just reset your level progress again. Could you please share what level are you on?

Hi @MrsDoyle @bluereadaholic! The Studio is aware that some of you are experiencing crashes with Petopia. We're sincerely sorry for any disruption this may have caused to your gaming experience. Rest assured that the team is actively working on a fix so that our players can fully enjoy Halloween Petopia. Your patience and…

Hello ☀️ Thanks for your question! The Studio is not planning to launch the Halloween theme. But regarding the main menu, your main menu should have the autumn theme, like in this screenshot. Have you tried to update your game? If so, most likely you're in A/B test group - the main reason why the theme is not visible for…

Thanks for your kind words! Really glad to hear that! Hopefully, all confusion is cleared up from now on. But if you find any missing information that would be useful for players, let me know 😃