Snow_Rider

Community Manager

Comments

  • Hi @benniem27! Would you please clear the cache and try to refresh the page? If it didn't help, I would ask you to share the screenshots to be able to help you further πŸ˜‰
    in Lives from friends Comment by Snow_Rider July 2023
  • Sharing heads-up with you: after releasing a new version on Facebook, it seems new levels are out and ready to be played. We're so sorry that it took time for us to investigate the problem, and we greatly appreciate your patience. If, for some reason, you're still not having new levels, please feel free to let me know.Β 
    in No new levels on Facebook (fixed) Comment by Snow_Rider July 2023
  • Hello! πŸ‘‹ I'm so sorry to hear this. I'd encourage you to contact our Player Support and share the details on lost rewards. The team will gladly help you out!
    in Problem Comment by Snow_Rider July 2023
  • Hi @jmac23! I'm sorry to hear this. Unfortunately, I don't have enough visibility to check what happened to your lives in the game. I'd kindly encourage you to contact our Player Support. The guys will be glad to investigate the matter. πŸ™
    in Lives lost! Comment by Snow_Rider July 2023
  • Hey @acfwheat @peggylillie! Could you please share if you have the Find Toys event in your event tab?
    in Collecting the Toys Comment by Snow_Rider July 2023
  • Hi @Lil'_Momma, @Andres-2! I see that Level 6903 is mega tricky! I'll pass it on to the Studio. The level should be tweaked next week πŸ™ Thank you for spotting it!
    in πŸ’¬ Your feedback on difficult levels πŸ—¨ Comment by Snow_Rider July 2023
  • Hi players! The contest is over! Wasn't it difficult, right? πŸ˜„ It's going to be me who will announce our lucky winners. Let's congratulate @itsEmma, @KyshA72, @Toune_PG, @CrystalKing, @xesgal on winning Party Boosters. Your reward is on the way! πŸ₯³
    in (ENDED) New Candy Cup Riddle! πŸ† Comment by Snow_Rider July 2023
  • Hi @Yennic @cheenab123! Thanks for sharing your game experience. Although some levels seem to be impossible to pass, the Studio always checks if a level can be completed before going live. πŸ˜‰ Sometimes they are just tricky and designed to test your skills. With that said, the team did some little tweaks to get you out from…
    in Level 3570 Comment by Snow_Rider July 2023
  • Hi there! Thank you all for keep reporting. The Studio is actively investigating the problem. However, it has proven to be more complex than we initially anticipated. Rest assured, the team is dedicating their resources and efforts to find a solution as swiftly as possible. I understand that this situation is less than…
    in The duplicate tabs message on Facebook Comment by Snow_Rider July 2023
  • Hi @stevehovey @John_Brooks_2! Would you be so kind to share if the issue still persists for you? The Studio tried to configure your accounts. I'd like to know if it helped 😊
    in duplicate tab error Comment by Snow_Rider July 2023
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