Snow_Rider

Community Manager

This is really frustrating! The loading issue is on the Studio's radar, and thankfully it hasn’t affected too many players this time, but that doesn’t make it any less disappointing for those who are experiencing it 😓 Hopefully, we'll have less and less affected players for future events

Thanks! And no worries about the screenshot, you did it perfectly 😊 I can see why you’re not getting gifts. You’re very close to finishing Petopia! Congrats!! You’re currently on Petopia level 72, and you’re just 3 levels away from completing all the available levels. On December 25, all the gifts you’ve collected will be…

I hear you on that. It's true that the game is going through some changes, with more focus on Petopia, so it’s really important for us to understand how you’re experiencing those updates. Thanks so much for sharing your thoughts! When you mention “block games,” do you mean that there are more levels focused on clearing…

Oh wow! Congratulations on completing all the Petopia levels 😍 I’m so happy to hear you were able to build your dream city, and that you had enough pickaxes to clear out those treasure chests too 😄 When it comes to buildings, there’s been some balancing between the number of levels played and how many buildings can be…

Hey! I’ve sent you a DM since this will need a bit more detailed explanation 😄

Yep, I totally understand how inconvenient it is not being able to play Petopia on PC 😓 I’ve flagged this with the Studio so they can take a look. And thanks so much for getting back to me and for sharing the screenshots, they’re really helpful. I’ll keep you posted as soon as I hear more from the Studio!

I have my theory, are you talking about this booster by any chance? 😃

Can you please share your Game ID so that we can look at it? You can find it here

Would you mind checking the game now? There were a few hiccups earlier, but everything should be working as expected now.

Yes, there are some special seasonal cards you can earn in the Great Climb