Snow_Rider

Community Manager

Hi there! I know level 2720 can be super tricky, but don’t worry—it’s definitely passable! 😊 Sometimes it just takes a bit of strategy and persistence. Keep trying, and maybe switch up your approach with focus on clearing specific blocks first. You’ve got this! 💪🐾 Keep going, and soon you’ll be moving on to the next level.…

Hi there! Thanks so much for your question. We know how much everyone loves Mystery Mountain, and we totally get the disappointment if it suddenly disappears 😓 The reason this happens is that the team sometimes runs A/B tests, so Mystery Mountain is only available to a certain percentage of players during these tests. But…

Hi @Belmont23! Oh that's frustrating! What device model do you use? Let's try these simple troubleshooting steps first: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead…

Hello! 👋 Could you please share which event you're referring to? 🤔

Hello! I’m so sorry to hear you experienced a freezing issue 😓 If you deleted the game but have an account, no worries—your progress is safe! Just sign back into your account to retrieve it. If you never connected the game to an account, I’d highly recommend creating one to keep your progress backed up. You can connect the…

Hi there! And welcome to our furry and purry community 👋 Are you still experiencing the issue? We had some players experiencing the same issue during Petopia, but now that the event has ended, the game should be back to normal. Let me know if the problem is still there!

Oh you have more! Sure, no problem! As soon as you re-install the game, let me know, and pass the info to Player Support to help you out 😉

Hi Ermie! Thanks for clarifying! Oh that's indeed frustrating to experience this type of problem. So yes, let's try re-installing the game and see if it helps! I see your inventory here, can you confirm that you have 19 Rainbow Bubble, 38 Fire Bubble, and 100 Morphin Wand? Don't worry about Gold Bars - they should be in…

Hi @Ermie58 👋 I hope you're doing well! Apologies for the delayed response. I can confirm that the new levels were released yesterday—there may have been a slight delay on your device. Are they available for you today? If not, the last option I can suggest is reinstalling the game. Don’t worry about your boosters—Player…

Hi again! Thanks for hanging in there! 😊 If possible, could you share a screenshot showing the unsupported browser message? And just checking—have you created a King account? 🤔