When I've been contacted by a moderator, the reply box was directly below on the page where I could read the message I was sent. Is it not showing for you?
I'd reinstall personally if you haven't already. Changing the time isn't a good idea as you could find yourself in a position where it says XXXXX minutes until next life, it happened to me and so stopped messing with it lol. If your connecting to Facebook anyways it's easier to join a group which send lives and tickets to…
A fix for this is should already be out (https://care.king.com/en/candy-crush-saga/why-does-my-daily-bonus-reset-every-second-day). If updating the game app and reconnecting didn't change anything then you might need to reinstall, it seems to have done the trick for someone if you check the comments made in the post above.
If you're connecting to Facebook, there's no way to not have enough friends to help as you can join dedicated groups such as these: https://www.facebook.com/search/groups/?q=pet%20rescue%20saga
For extra help, try watching videos of others completing the level as it can usually point you in the right direction! https://www.youtube.com/watch?v=X40zNAmmXUU
Not yet seen others comment on this about level 2059 so far, though there's been some endless looping reported with 2085/2051/2048 (can see here: https://care.king.com/en/candy-crush-saga/bug-in-level-2085) Record a video of you can, I'm guessing you've already gone through the regular troubleshooting steps?…